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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am not crazy about this type of place. The only reason we stayed there was availability in the area.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Would have liked some fruit at breakfast bar. Otherwise okay stay.
Business response:
Thank you for being our guest and sharing your review. We are glad you had a pleasant stay at our well-kept property and that you liked most of our offerings. However, we regret our breakfast was not according to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
lack of daily towel replacement, lack of any dishes whatsoever in the kitchen area
Business response:
Thank you for being our guest and for your generous rating. We are glad you liked our offerings and had a pleasant stay. Kindly note, towels along with linens are always available at the front desk Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The front desk as nice and helpful.. however, I expected our room to have clean towels and our beds made since we were staying more than 1 day.. we ca
Business response:
Jennifer, thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will choose to... read more
Nice location, nice room. Terrible noisy neighbors who were drinking between 2 AM all the way through dawn. I had requested a quiet room, and had been assured the room was very "quiet".
Business response:
Nik, thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. On a positive note, we are happy you liked our great location and your comfortable room. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.