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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Artemio, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Just OK. No maid service. For the price, not a bargain.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Friendly staff at check in and the room was spotless. A bit noisy since the room was near the road but that's normal
Business response:
Mark, thank you for reviewing your stay at Extended Stay America. We were happy to read that our team was able to meet and exceed your expectations by providing great service as well as clean, comfortable accommodations. We value your feedback and look forward to your next stay! Sincerely, Hotel Management
No parking in front of room. Refrigerator in room is loud when running.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had with the refrigerator in your room. We have alerted our maintenance team about it, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Filthy bathtub. Rude check out clerk. The young man that check us in was great. When my wife wanted to take a bath the next morning she pulled the shower curtain back to reveal a filthy bathtub that had not been cleaned. When I advised the young woman at check out she shrugged her shoulders and said she'd tell housekeeping and then disappeared to a back room. I waited for her to return so I could have a receipt. When she did she said, "Oh, it's you." And then disappeared again.
Business response:
Dennis, thank you for being our guest. We are pleased you had a pleasant check-in experience, but we are sorry for the cleanliness issue your wife had in the bathroom and regret the disappointing service you received from one of our front desk associates. We have taken your comments seriously and have shared it with the appropriate teams so that we can improve our future guest experience. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,491 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.