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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very comfortable. Great layout. Lighting at night is excellent.
Business response:
Luz, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-maintained suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Need to upgrade television to a bigger screen
Don't have enough supplies for shampoo and soap. Just snack for breakfast,
Business response:
Jun, thank you for choosing Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Although my room was non-smoking but it smell like there was a lingering smoke odor or the carpet needs to be replaced/deep clean. Overall, it was an okay experience.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Over sold rooms
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your feedback, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Craft Beer Classic My stay was really good and enjoyed the amenities. Only downside was my neighbor was really noisy.
Business response:
Justin, Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good n... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,458 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.