Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for sharing your comments. We are sorry you were disappointed with our housekeeping policy and regret the inconvenience caused while contacting our front desk team. We have shared your feedback with the appropriate individuals so that we can improve our service going ahead. Thanks for the feedback. We hope to see you again in the future for a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing us on your trip to our city. We are glad you liked our courteous associates and that you had an overall pleasant stay. However, we are sorry for the inconvenience caused. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for the feedback. We are glad to read you liked the cleanliness of your room and the service provided by our staff. However, we are sorry for any inconvenience you had during your stay. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management