Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for being our guest and for your generous rating. We are glad you liked our offerings and had a pleasant stay. Kindly note, towels along with linens are always available at the front desk Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will choose to... read more

Business response:

Nik, thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. On a positive note, we are happy you liked our great location and your comfortable room. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of your visit to Extended Stay America. It is lovely to read you liked our friendly staff and amenities. We are also glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations at a fair price. Thank you again, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. We are glad you had an overall pleasant stay. However, we are sorry for the cleanliness issues you encountered with the kitchenware. Your feedback will be shared with our housekeeping team for review and action. We also apologize for your disappointment with our beds. We value our guests and their recommendations, and we will share your comments with our leadership team. We hope to see you again soon for a much better experience. Sincerely, Hotel Management