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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Laura helped us front desk very nice lady. We did like our room other then the floor was dirty. The second night our card didn’t let us into the room so had to go to the lobby in the middle of the night to get it fixed. Other than that the stay was nice great comfort.
Business response:
Jasmine, thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us and that you were impressed with the service delivered by Laura. We will be sure to share your compliments with her. However, we are sorry for the problems you encountered. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Booked a non smoking room but room still smelled of smoke. Other than that the stay was nice.
Business response:
Thank you for being our guest. We are pleased to know you had a pleasant visit, but we are sorry your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
Shower temperature was horrible it was either cold or extremely hot. One of the the burners didn’t work. They were way over booked. And didn’t accommodate for there over booking
Business response:
Sophia, please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.