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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean with friendly staff. Would totally stay in this budget hotel again in a heartbeat.
Business response:
Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Friendly & helpful staff; was able to check in a little early; room was clean and well supplied; location perfect for my needs; decent breakfast a la cart items.
Business response:
Thank you for detailing your experience at Extended Stay America. We are thrilled to know you liked your well-appointed room and were impressed with our convenient location. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Alan, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Great Stay Great staff, clean rooms and the bed slept great!
Business response:
Amber, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice staff but very smokey The staff was very nice but everything smells like smoke...the room (nonsmoking room) and wow the lobby. Again, staff - very nice and lady working the front desk was very efficient and kind helping me out with a guest coming from another country for an extended business trip).
Business response:
Marcie, thank you for taking the time to post a review. We are pleased to know you were impressed with our associates, but we are sorry for the odor issue you encountered. Your feedback will be shared with the housekeeping team to be more diligent in their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
When I booked this hotel via Expedia, it mentioned that there was a pool on premises as well as 2 bedrooms, and a buffet breakfast. There was NONE of that. Upon arrival, there was NO pool, and the room was 1 QUEEN BED- NOT 2. The phone in the room was also NOT WORKING, SO I had to go around the hotel to communicate with the staff when needed. The "breakfast" didn't even include coffee- but a series of individually wrapped, store-bought granola bars and small muffins. All in all, the hotel served its purpose, was clean, but i... read more
Business response:
We appreciate the time you took to give us your feedback regarding your stay at our hotel. First and foremost, please accept our apology, as it is never our intention to disappoint a guest in any way. Our goal is to maintain the highest standards in guest service so we apologize if we fell short of this. We have addressed your concerns with our staff and we have taken corrective action so that this does not happen again. Thank you again and we hope that you will return soon. Sincerely, Hotel Management
Friendly staff..very accommodating Great location
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our city. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,492 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.