Extended Stay America - San Diego - Sorrento Mesa

Business response:

Natalia, thank you for taking the time to provide feedback about your stay. We’re glad to know you were pleased with the cleanliness of your room, but we’re sorry for not meeting some of your expectations. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Tim, thank you for the wonderful review of Extended Stay America. We’re thrilled to know you loved your well-appointed room and that you were impressed with the hospitality provided by our excellent associates. On behalf of everyone here, we invite you to stay with us again the next time you visit San Diego. Sincerely, Hotel Management 

Business response:

Cuong, thank you for being our guest at Extended Stay America. We’re happy to know our location was ideal for you and that you were impressed with the service provided by our associates. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the service issue you encountered while you were here. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We’re also sorry for the problem you experienced with your keys. Our maintenance team is inspecting the lock of your room. We appreciate you bringing this to our attention, and hope to see you again to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you had a restful night’s and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Thanks for reviewing our hotel. Fresh, clean and comfortable accommodations are essential for every guest and we apologize for this oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management 

Business response:

We enjoyed reading your comments and cannot thank you enough for sharing such a pleasant and detailed review. We were glad to learn that you enjoyed everything while you were here, from the rooms to the location, as well as the exceptional service provided by our staff. We always like hearing from our guests, and your review was truly delightful to read. It is our hope that your positive experiences will bring you back to Extended Stay America again. Sincerely, Hotel Management