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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Una, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Air conditioning They need a better AC it makes too much noise , it goes off and on too much, I was not able to sleep because of the noise
Business response:
Thank you for reviewing your stay with us. Please accept our apologies for the inconvenience you experienced due to the AC in your room. We have discussed your feedback with our maintenance team, and they are inspecting and fixing the problem immediately. We appreciate you bringing this to our attention and hope to see you again in order to provide you with a much satisfying visit. Sincerely, Hotel Management
Location was convenient for travel to San Diego. Rooms were clean but small. Mattress was one of the hardest I have ever been on in a hotel. The price is too high compared to other hotels that offer a much better breakfast choices and you have to ask for a coffee pot and hair dryer, and another things you may need if you are staying for several days. Again, a regular hotel would be much cheaper. We had our dogs with us which is why we stayed here, that part worked out well. $25 per day per dog is a bit much but I get it, man... read more
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know you liked our pet policy and that our location was perfect for your needs. However, we are sorry for your disappointment with our in-room amenities. Since our suites are designed for guests staying multiple nights, these guests often bring their own amenities such as hairdryers & toiletries, but these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available at the front desk to ensure cleanliness... read more
The room was good for an extended stay, with a small kitchen. The staff was very friendly and helpful.
Business response:
Miguel, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you liked your well-equipped room and that our the wonderful service provided by our staff was beyond your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The room had ants in the shower. The room had an odor did not smell clean.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
There were no cups in the bathroom. It was too much trouble to go down and ask for them.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your overall stay with us was comfortable. But, we are sorry for the inconvenience you experienced with our kitchenware policy. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Need clean new towels Room is good size. Location quiet and easy access. The bathroom towel shelf was broken and the screw almost came out of the wall. Towels are too worn and color has turned grayish. Obviously aren’t sanitized for normal use. Good thing we brought our own towels to use.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Hollyn, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.