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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room conditions Everything was good. Wifi and room conditions wise. The only inconvenience is location not near any convenience store and would require a car to get anywhere.
Business response:
Melvyn, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry as our location wasn't to liking. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The experience was pleasant. I don’t really have complaints especially for the price. Could it have been nicer? Sure, the place could stand for a fresh coat of paint and the non-smoking room smelled faintly of smoke. But again for the price I was more than satisfied. Also staff was really friendly.
Business response:
Jamie, thanks for being our guest and sharing your review. Although you had an overall pleasant stay and liked our affordable price, we are sorry as we couldn’t meet all of your expectations for a perfect experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
needs work bathroom tub was flaking, tub faucet dripped all night and there was rust all over the tub. the room smelt bad and room was dirty.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
There were no negative surprises. I was pleasantly surprised to have hardwood floors. No dirty carpets.
Business response:
Thanks for choosing Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you once again for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Good value Good location for our business mtg. Reasonable room for the price. Staff was better than most.
Business response:
We appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Hugolina, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Shannon, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Quiet, but not walkable Went and bought a blanket set at Target that was more comfortable, have a hard time just sleeping in sheets and an old cover case. Bed was kind of hard. We picked this place because of the kitchenette and have have restricted diets which made it easier to prepare breakfast in the morning at least. Think of the kitchenette like camping though: you have to provide everything as far as oil, salt/pepper, dish soap/sponges, dish rags etc. the front desk has a selection of glassware, pans and some basics bu... read more
Business response:
Alec, thank you for being our guest at Extended Stay America. We are pleased you had an overall pleasant stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused. Your feedback will help us to improve our guest experiences. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Kim, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.