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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel Nice staff. Nice rooms for the price. Parking close to rooms. Comes with tv. Bed is ok.
Business response:
Priscilla, thank you for sharing your experience. It is a pleasure knowing you were not only pleased with your rooms but you also liked the service and facilities we offer along with the good value. All of us at Extended Stay America would love to serve you again when in the area. Sincerely, Hotel Management
Surprised The microwave was dirty, room had slight smell of armpits, comforter also smelled like armpits, and dirty recliner. On the flip side the staff is very friendly and the location is not bad. The area is quiet and safe. Close to fast food and grocery stores. This is my third stay at this hotel and the first time experiencing a dirty hotel room.
Business response:
Tana, thanks for being our guest. We are happy to know you liked our convenient location and that you had an overall nice stay. However, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand ... read more
Great hotel to stay at definitely will come back again
Business response:
Thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was convenient and comfortable, need changes Access to fresh towels was a bit of an issue and also not having a stopper in the bath tub so that we could take a bath, but beyond that it was comfortable and convenient. We will most likely stay here again next visit.
Business response:
Laura, thank you for choosing us. We are happy to know you were impressed by our convenient location. However, we are sorry we missed meeting some of your expectations and have taken a note of your feedback. We hope the positive aspect of your stay will bring you back whenever you are in this area. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Next time I'll choose another hotel This hotel was OK, at best. Mine and my co-worker's rooms all smelled like cigarettes, even though they were non-smoking rooms. The walls were thin and I could hear everything going on around me. I was a little disappointed with this hotel and would definitely choose another hotel next time I'm in the area.
Business response:
Andy, thank you for staying at our hotel. We are happy to read you had were benefited with our convenient location close to your needs and that you had an overall nice stay. However, we apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for being our guest, and we hope to welcome you back in the future. Sincerely, Hotel Management
great place to stay amazing
Business response:
Greg, thank you for your wonderful review of Extended Stay America. We are thrilled to read you had a great time with us. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Place needs to be updated. Not as clean as it needed to be.
Business response:
Thank you for choosing our hotel and for sharing your concerns. Our goal is to provide an outstanding experience for our guests, so we apologize that we fell short during your visit. Please be assured your concerns are being addressed. We hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Good location but dirty The hotel room seemed reasonably clean except for the glaring error of not cleaning the mirrors, both the one by the door and the bathroom mirror were noticeably dirty. The lamps were dusty. The tub looked stained with dirt and grime. It was not the clean, nice room I was hoping for on our anniversary trip. I dusted and cleaned the mirrors myself. And, I didn't feel comfortable taking the planned romantic bubble bath.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and some aspects of our hotel. Having said that, we are sorry for the cleanliness issue you experienced while here. your concern has been shared with the housekeeping team so that they will be more diligent in their effort. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.