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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room has a moldy smell, I have to buy a freshener spray to eliminate and the room is warm, no a/c just fan. Also, the bed needs to be renew and wifi is not strong enough.
Business response:
Roberto, thank you very much for choosing our hotel. I apologize for the musty smell and the issues you experienced while you were here. I have personally followed up with my respective team members to ensure we are well poised to serve you better during your next stay. Your feedback will help us to improve our service and facilities going further. We appreciate your patronage and hope tow welcome you back for a much better visit. Sincerely, General Manager
Breakfast is TERRIBLE. Literally there was Nothing to eat. Comfort INNs are the better than what you provide.
Business response:
Thank you for your feedback about our breakfast offerings, and we are sorryyou were not happy with the choices. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, General Manager
We had a comfortable stay, durinv our visit to legoland. Especially with an infant the built in kitchen was a big help.
Business response:
It is always a great day at Extended Stay America - San Diego - Sorrento Mesa when we receive a review like yours. We are glad you enjoyed your room along with our fully equipped kitchen and our location. It was our pleasure to serve you and your family, and we hope to have you back with us again in future. Sincerely, General Manager
Nice stuff, safe place and quiet It's a good place , I like if they can provide a maintenance people 24 hours a day because I have a problem with my refrigerator they tray to fix it in the morning , but it's happen again after that but no one was available to fix it , overall it's a quiet place clean and safe
Business response:
Sofiane, thank you for sharing your experience about your stay at Extended Stay America - San Diego - Sorrento Mesa. We are happy to know you liked our hotel and that your stay was comfortable. However, I regret the inconvenience you had due to our refrigerator and have shared it with my maintenance team. We value your observation and have taken a note of it. We hope to have the opportunity to serve you back soon. Sincerely, General Manager
It has everything you need. I asked for a new iron and there was no problem I got a brand new one right away. I really loved this room.
Business response:
Wow - Michelle, many thanks for sharing your terrific review. We are delighted to know all went great during your stay and that you were satisfied with our service and facilities. We loved serving you at Extended Stay America - San Diego - Sorrento Mesa and hope to do so again on your next trip in this area. Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. We apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Good location Negatives: Overpriced. There was a glass of soda left inside fridge. Only soap and shampoo were provided. Didn't like how shower was at same level as toilet. Didn't like free breakfast offerings. No mirror outside bathroom. Full- length mirror would be nice. Hair dryer would be nice. Positives: good location. Firm bed. Multiple lights and outlets. Lots of towels. Accessible parking.
Business response:
Vilma, thank you for evaluating your experience. We are glad to know you liked our location but sorry for not letting up to your expectations. This is not we strive for, so I accommodations sharing it with my appropriate team so that corrective steps should be taken. We hope you will consider giving us a chance on your future visit in this area. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Fast 1 day trip nothing too luxurious The kitchen was a plus only bad thing carpet is really dirty pillow smelled bad
Business response:
Joanna, thank you for choosing to stay at Extended Stay America - San Diego - Sorrento Mesa. It's good to know you enjoyed your overall stay and were impressed with your well-equipped room. However, I am sorry for the housekeeping issue you experienced in your room. I will surely share your concerns with the concerned team to ensure no future guest experiences the same. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,494 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.