Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Kitchenware for your suite is also available at the front desk to ensure cleanliness, and our team gladly delivers these items to you... read more

Business response:

We appreciate you being our guest and providing your feedback. We are happy you liked our welcoming staff. Although you faced problems in your suite, we are glad our associates could resolve your concerns while you were here. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly discuss your feedback with the appropriate team regarding food and beverage selections at our h... read more

Business response:

Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are glad your overall stay was enjoyable and that you liked our friendly associates. However, we sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for sharing your comments. Although you were satisfied overall during your stay, we are sorry we failed to meet 100% of your expectations and apologize that our facility fell short of your standards. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy, so we appreciate your constructive feedback and will share with the appropriate individuals in our organization. We hope to have the opportunity to be of service to you in the future.... read more

Business response:

Thank you for your feedback! We appreciate you mentioning how convenient is was to have a fully equipped kitchen in your suite as this is an important feature to many travelers staying for multiple nights. We like to think we provide the perfect home away from home for our guests, and we are glad you agree! It was a pleasure having you as our guest at Extended Stay America San Diego - Sorrento Mesa, and we hope to see you again soon. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America San Diego - Sorrento Mesa and thank you for sharing your review with other travelers. It's great to hear you had a good check-in, and that your accommodation was to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, General Manager