This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
This hotel is great for business or leisure travel. No unnecessary amenities. Just a place to stay with breakfast. Great location and definitely quiet. I got very good sleep here. Watch out for hidden charges though.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you had a restful night’s and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management
Toilet paper is not soft No shower jell !! No shampoos conditioner!!
the bathroom had hair in the tub as if it hadn't been cleaned.
Business response:
Thanks for reviewing our hotel. Fresh, clean and comfortable accommodations are essential for every guest and we apologize for this oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
The room was clean and quiet, the location was convenient, and all staff contact was very good
Business response:
We enjoyed reading your comments and cannot thank you enough for sharing such a pleasant and detailed review. We were glad to learn that you enjoyed everything while you were here, from the rooms to the location, as well as the exceptional service provided by our staff. We always like hearing from our guests, and your review was truly delightful to read. It is our hope that your positive experiences will bring you back to Extended Stay America again. Sincerely, Hotel Management
Business response:
Una, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Air conditioning They need a better AC it makes too much noise , it goes off and on too much, I was not able to sleep because of the noise
Business response:
Thank you for reviewing your stay with us. Please accept our apologies for the inconvenience you experienced due to the AC in your room. We have discussed your feedback with our maintenance team, and they are inspecting and fixing the problem immediately. We appreciate you bringing this to our attention and hope to see you again in order to provide you with a much satisfying visit. Sincerely, Hotel Management
Location was convenient for travel to San Diego. Rooms were clean but small. Mattress was one of the hardest I have ever been on in a hotel. The price is too high compared to other hotels that offer a much better breakfast choices and you have to ask for a coffee pot and hair dryer, and another things you may need if you are staying for several days. Again, a regular hotel would be much cheaper. We had our dogs with us which is why we stayed here, that part worked out well. $25 per day per dog is a bit much but I get it, man... read more
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know you liked our pet policy and that our location was perfect for your needs. However, we are sorry for your disappointment with our in-room amenities. Since our suites are designed for guests staying multiple nights, these guests often bring their own amenities such as hairdryers & toiletries, but these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available at the front desk to ensure cleanliness... read more
The room was good for an extended stay, with a small kitchen. The staff was very friendly and helpful.
Business response:
Miguel, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you liked your well-equipped room and that our the wonderful service provided by our staff was beyond your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,458 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.