Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for reviewing your stay. We are glad you liked our property and affordable rates. However, we are sorry for the issue you had while checking-in. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, General Manager 

Business response:

Thank you for your comments. We are sorry to read that you were inconvenienced by maintenance issues in your room. Our maintenance team takes great pride in ensuring everything is working properly in each suite, so we have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for staying with us and sharing your comments. We are glad your overall stay was enjoyable and that you liked your room. However, please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for sharing your wonderful rating. We're so glad we met all your expectations and that you thoroughly enjoyed your stay with us. Thanks again for your business, we hope you will choose Extended Stay America- San Diego - Sorrento Mesa again! Sincerely, General Manager 

Business response:

We are pleased that your overall visit to our hotel was satisfactory. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, ... read more

Business response:

Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - San Diego - Sorrento Mesa for your visit and for sharing your comments. We are glad that you liked our courteous associates and your well-maintained room. Thanks again for being our guest, we look forward to your next stay! Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay with us. We are glad you liked our convenient location which was perfect for your needs and that you were impressed with your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager