Extended Stay America - San Diego - Sorrento Mesa

Business response:

Julius,thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jaz, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that our facilities were up to your satisfaction. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much for choosing to stay at Extended Stay America. We are happy you had a comfortable stay and our location was convenient for your visit. We hope we will be the first hotel you think of on future trips to the area! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to read you liked the cleanliness of your room and that our location was perfectyour needs. We look forward to welcoming you back and hope our hotel will be your preferred choice whenever you visit San Diego. ​Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Mari, thank you for your review. Although we're glad to know our location was ideal for your needs, we apologize for the service issues you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to be more diligent with our efforts moving forward. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request fo... read more

Business response:

Sony, we are sorry our complimentary breakfast offerings did not meet with your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management