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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location! Great staff! Felt very comfortable after along days work of meetings!
Business response:
Thank you for staying at Extended Stay America San Diego - Sorrento Mesa and for your wonderful feedback. We are thrilled that you loved our location and the exceptional service from our associates. We hope to welcome you back for another comfortable stay. Sincerely, General Manager
Business response:
It's nice to see your overall stay with us was comfortable. We work hard to meet or exceed the expectations of our guests, so we apologize for falling short in your case. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you back for the perfect stay you should have had this time! Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Perfect for Hanging Your Clothes and Going Out! Perfect hotel for the price and location.
Business response:
It was our pleasure having you as our guest at Extended Stay America - San Diego - Sorrento Mesa and thank you for sharing your fabulous review. We are delighted you loved our location being perfect for your needs and finding us to be a great value. Your satisfaction is very important to us as we constantly strive to make your experience a great one. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Quiet location Easy check in. Room as expected-our fourth visit. No wild parties all night long.
Business response:
Thank you for being our guest and for posting your candid feedback. We are delighted to know you had a comfortable stay and you enjoyed our location being close to your places of interest. Thanks for being our guest, and we hope you will choose Extended Stay America -San Diego - Sorrento Mesa again! Sincerely, General Manager
Convenient, quiet and accomodating Can't say enough good things about the front-desk receptionist, Gladys. She went out of her way to make my stay comfortable and relaxing. At the end of the day, all we typically want is a clean and comfortable room in a quiet surrounding. This hotel experience met all of the criteria. Nice job.
Business response:
Thank you for posting your kind review of Extended Stay America - San Diego - Sorrento Mesa. We are happy to know you enjoyed your stay with us and that you were impressed with your comfortable room. We especially appreciate your nice comments recognizing the service provided by Gladys, and we'll be sure to share your compliments with her. We appreciate you being our guest and hope to welcome you back soon! Sincerely, General Manager
It was very good..very comfortable and quiet. We slept like a baby..
Business response:
We appreciate your fantastic feedback about your stay at Extended Stay America San Diego - Sorrento Mesa. We are glad to see that you had a great time with us and got a good night’s sleep. It was our pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager
Great location - that is all. Upon check in, I was nervous as two others were attempting to check in and their reservations were not in the system. Fortunately, mybreservation was there and i checked in quickly. I love the neighborhood as it was quiet. The room was clean. Horrible bed. Horrible bedding. Ripped towels. Flat pillows and beard my neighbors all night. Barely slept. Never again. My back is killing me.
Business response:
Thank you for being so specific in your evaluation of our hotel. Although you liked our location, we apologize for the inconvenience you encountered with our amenities and the noise issues you experienced while here. Please accept our apologies once again, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Room may have had mold, I developed some sort of allergic reaction. Breakfast okay - coffee, muffins, granola bars. Concierge not very helpful with regard to directions. But nice people & good enough for my purposes - bed, shower, tv.
Business response:
Thank you for your candid review. We want every guest who stays with us to have a lasting favorable impression, and we fell short in making that happen for you and are truly sorry. On a positive note, we are happy that you enjoyed some aspects of your visit. We hope you will consider giving us a chance to make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.