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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Marianne, thank you on behalf of the Extended Stay America - San Diego - Sorrento Mesa team for your terrific rating on our performance, and we're glad you had a wonderful experience with us. We look forward to having you as our guest again in the near future. Sincerely, General Manager
There's no such thing as a FREE BREAKFAST This hotel is located in an industrial area, so there is not much going on nearby after business hours. This is a good place to stay if you want an inexpensive motel with a kitchenette. The "Free Breakfast" is a scam. In the lobby they have a small kiosk with cheap coffee, cellophane-wrapped danish, and Nature's Valley granola bars. THERE IS NO BREAKFAST.
Business response:
William, we are delighted you chose to stay with us at Extended Stay America - San Diego - Sorrento Mesa. It’s our pleasure knowing you loved our kitchenette and our reasonable rates. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
Not for me The staff was friendly enough, my issue was with the actual room. It was obviously very old and the back of the bathroom door was filthy. It would have only taken a minute for a maid to spray and wipe it clean. Everything was very "beat up" cabinets, refrigerator dents and paint chipping. I slept on the pull out bed and the linens and blankets didn't seem clean. Thankfully I brought my own. I wouldn't stay here again. Photos online were not what I got. I paid an exorbitant amount for how bad and out of the way thi... read more
Business response:
Thank you for sharing your candid feedback. Please accept my apology for the housekeeping issues you experienced which resulted in a disappointing stay. This is certainly not the type of service our hotel is known for, so I truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manage... read more
Business response:
Colleen, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Nice Hotel is in better condition than other extended stay hotels.
Business response:
Thank you for taking the time to review your experience at Extended Stay America - San Diego - Sorrento Mesa. We are glad you enjoyed your visit and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Comfortable stay. I arrived in the middle of the night after hours and the person that helped me was very pleasant and didn't seem to mind. The room was clean and the bed was comfortable as was the shower. I would stay here again.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America -San Diego - Sorrento Mesa. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff.Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Nice and quiet We went to visit some friends and family and our stay couldn't have been better. Our room was clean, it had a kitchenette to our surprise, there was good amount of parking and it was also very well lit. The beds were comfortable and clean. I would definitely stay there again as the area is in a business park so it's very quiet and will recommend this hotel to our friends as well.
Business response:
Jasmine, thank you for being our guest and for taking the time to review your experience at Extended Stay America - San Diego - Sorrento Mesa. It's so nice to know you found your suite comfortable and that our facilities were up to your satisfaction. Thanks for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, General Manager
Wish it could have a coffeemaker inside room. Excellent for just staying overnight. No pool to spend time.
Business response:
Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. We are happy to know your overall visit was a pleasant one and had a good time here. Please know kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for sharing you 5-star rating. We appreciate you choosing Extended Stay America - San Diego - Sorrento Mesa and look forward to hosting you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,494 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.