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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Fast 1 day trip nothing too luxurious The kitchen was a plus only bad thing carpet is really dirty pillow smelled bad
Business response:
Joanna, thank you for choosing to stay at Extended Stay America - San Diego - Sorrento Mesa. It's good to know you enjoyed your overall stay and were impressed with your well-equipped room. However, I am sorry for the housekeeping issue you experienced in your room. I will surely share your concerns with the concerned team to ensure no future guest experiences the same. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Business response:
Zhong, we appreciate you giving us a four-star rating regarding your stay at Extended Stay America- San Diego - Sorrento Mesa. We are glad your overall experience was a pleasant one. Thank you for your business. We hope to welcome you back soon! Sincerely, General Manager
Stay was good but there are no places to eat near the hotel
Business response:
David, thank you for sharing your experience regarding your visit to our hotel. We are glad you liked most aspects of your stay, but we are sorry that our location was not to your satisfaction. It was our pleasure hosting you, and we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Michael, many thanks for taking the time to share your rating. Impressing our guests is our top priority, so we are glad that you left with a good impression. It was a pleasure to have you here, and we hope to see you again at Extended Stay America - San Diego - Sorrento Mesa. Sincerely, General Manager
Disappointing Basic, basic, basic. I was disappointed with the experience. The whole reason to get into one of these Extended Stay's or similar is to have the kitchen available. The you find out that they don't put anything into the kitchen in terms of dishes, utensils, etc. until you call them and "customize" this. That BTW, also means no coffee maker. When you arrive late and work every day you don't have time for that. I have stayed at other properties of this chain when the room was ready to go. No "customizing" the kitc... read more
Business response:
Thank you for evaluating your stay. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we do our best to deliver them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We value your loyalty to our brand and hope you will consider a return. Sincerely, General Manager
it was good
Business response:
It was our pleasure having you as our guest at Extended Stay America- San Diego - Sorrento Mesa. We are glad you enjoyed your stay and our facilities and service were to your satisfaction. We value your business and hope to see you again soon. Sincerely, General Manager
Booking was fast and reliable
Business response:
Our sincere thanks for taking the time to review Extended Stay America San Diego - Sorrento Mesa. We are happy to read how much you liked our quick and seamless service. Your feedback is appreciated, and we hope you will visit us soon. Sincerely, General Manager
Reasonable hotel prices for overnight business I travel for business and stayed here for the first time in San Diego, CA. Prefect accommodation for my overnight stay. Friendly staff. Very helpful with advise of local eating restaurants nearby. Overall, an excellent experience.
Business response:
Ruben, thank you for choosing to stay at Extended Stay America - San Diego - Sorrento Mesa for your overnight stay. We are glad you had a wonderful stay and especially enjoyed the service provided by our knowledgeable associates. Thanks again for being our guest, we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.