Extended Stay America - San Diego - Sorrento Mesa

Business response:

It was our pleasure having you as our guest at Extended Stay America San Diego - Sorrento Mesa and thank you for sharing your review with other travelers. It's great to hear you had a good check-in, and that your accommodation was to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America- San Diego - Sorrento Mesa and thank you for sharing your four-star rating. We hope you enjoyed your stay. We appreciate your business, and we would love to be of your service again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for being our guest and taking the time to review your experience. We are glad you enjoyed your stay at our hotel and that you were happy with the peaceful environment. However, we are sorry for any inconvenience caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for sharing your feedback. We are glad you enjoyed your overall stay and that you liked our front-desk associates. However, we apologize for the housekeeping issues you experienced. We have shared your comments with the team to identify where we fell short so the problems can be corrected. We appreciate you bringing this to our attention. Thank you once again, and we hope you will come back soon so that we can demonstrate our dedication to our guests. Sincerely, General Manager 

Business response:

Dear Luis, We’re sorry to hear that your experience did not meet expectations. We strive to provide a clean and comfortable environment for all our guests, and we regret to learn that we fell short during your visit. Your feedback is valuable and will be reviewed internally with the concerned teams to help us focus on areas that may need additional attention. We hope you’ll consider giving us another opportunity to offer you a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Diego, Thank you for taking the time to share your review with us. We’re sorry to hear about the issues you experienced with the room’s cleanliness, maintenance, and overall comfort. This is not the level of quality we strive to provide, and your comments will be addressed with our housekeeping and maintenance teams to ensure better upkeep moving forward. We appreciate your candid feedback and hope you will reconsider staying with us again for a much-improved experience in the future. Sincerely, Hotel Management