Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for being our guest and for sharing your comments. Although you were satisfied overall during your stay, we are sorry we failed to meet 100% of your expectations and apologize that our facility fell short of your standards. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy, so we appreciate your constructive feedback and will share with the appropriate individuals in our organization. We hope to have the opportunity to be of service to you in the future.... read more

Business response:

Thank you for your feedback! We appreciate you mentioning how convenient is was to have a fully equipped kitchen in your suite as this is an important feature to many travelers staying for multiple nights. We like to think we provide the perfect home away from home for our guests, and we are glad you agree! It was a pleasure having you as our guest at Extended Stay America San Diego - Sorrento Mesa, and we hope to see you again soon. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America San Diego - Sorrento Mesa and thank you for sharing your review with other travelers. It's great to hear you had a good check-in, and that your accommodation was to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America- San Diego - Sorrento Mesa and thank you for sharing your four-star rating. We hope you enjoyed your stay. We appreciate your business, and we would love to be of your service again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for being our guest and taking the time to review your experience. We are glad you enjoyed your stay at our hotel and that you were happy with the peaceful environment. However, we are sorry for any inconvenience caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for sharing your feedback. We are glad you enjoyed your overall stay and that you liked our front-desk associates. However, we apologize for the housekeeping issues you experienced. We have shared your comments with the team to identify where we fell short so the problems can be corrected. We appreciate you bringing this to our attention. Thank you once again, and we hope you will come back soon so that we can demonstrate our dedication to our guests. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are glad your overall stay was enjoyable and that you liked our friendly associates. However, we sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, General Manager