Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for choosing to stay at our hotel for your visit and for sharing your experience. We are happy you had a good overall stay, and that you were pleased with our spacious accommodations and convenient location. We also appreciate your nice comments regarding our affordable prices. Thank you for being our guest, and we would love to welcome you back in the future! Sincerely, General Manager 

Business response:

Thank you for being our guest and for posting your review. We're so glad you liked the location of our hotel and that we lived up to your expectations. Thanks again for your feedback, we hope you will choose Extended Stay America - San Diego - Sorrento Mesa again! Sincerely, General Manager 

Business response:

Thank you for taking the time to share your kind ratings about your stay at our hotel. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - San Diego - Sorrento Mesa will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay at Extended Stay America San Diego - Sorrento Mesa. We are glad to read that your overall visit was pleasant. That being said, please accept our apologies for your experience in not meeting all of your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thanks again, and we would love the opportunity to serve you soon. Sincerely, General Manager 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Kitchenware for your suite is also available at the front desk to ensure cleanliness, and our team gladly delivers these items to you... read more

Business response:

Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

We appreciate you being our guest and providing your feedback. We are happy you liked our welcoming staff. Although you faced problems in your suite, we are glad our associates could resolve your concerns while you were here. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly discuss your feedback with the appropriate team regarding food and beverage selections at our h... read more