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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient, quiet and accomodating Can't say enough good things about the front-desk receptionist, Gladys. She went out of her way to make my stay comfortable and relaxing. At the end of the day, all we typically want is a clean and comfortable room in a quiet surrounding. This hotel experience met all of the criteria. Nice job.
Business response:
Thank you for posting your kind review of Extended Stay America - San Diego - Sorrento Mesa. We are happy to know you enjoyed your stay with us and that you were impressed with your comfortable room. We especially appreciate your nice comments recognizing the service provided by Gladys, and we'll be sure to share your compliments with her. We appreciate you being our guest and hope to welcome you back soon! Sincerely, General Manager
It was very good..very comfortable and quiet. We slept like a baby..
Business response:
We appreciate your fantastic feedback about your stay at Extended Stay America San Diego - Sorrento Mesa. We are glad to see that you had a great time with us and got a good night’s sleep. It was our pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager
Room may have had mold, I developed some sort of allergic reaction. Breakfast okay - coffee, muffins, granola bars. Concierge not very helpful with regard to directions. But nice people & good enough for my purposes - bed, shower, tv.
Business response:
Thank you for your candid review. We want every guest who stays with us to have a lasting favorable impression, and we fell short in making that happen for you and are truly sorry. On a positive note, we are happy that you enjoyed some aspects of your visit. We hope you will consider giving us a chance to make it up to you. Sincerely, General Manager
Hotel fine, hotels.com not so much The hotel itself was fine. What you expect for the price. The big problem I had was checking in. All the guy needed was for hotels.com to send over the confirmation, but that took over 30 minutes and multiple phone calls to "Josh" and his supervisor. Very unhappy with the experience.
Business response:
Thank you for reviewing your stay. We are glad you liked our property and affordable rates. However, we are sorry for the issue you had while checking-in. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Meh. The room was great, but the amenities could use some work. Specifically, the internet service wasn't up to par.
Business response:
Thank you for staying with us and sharing your comments. We are glad your overall stay was enjoyable and that you liked your room. However, please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest and for sharing your wonderful rating. We're so glad we met all your expectations and that you thoroughly enjoyed your stay with us. Thanks again for your business, we hope you will choose Extended Stay America- San Diego - Sorrento Mesa again! Sincerely, General Manager
Great location - that is all. Upon check in, I was nervous as two others were attempting to check in and their reservations were not in the system. Fortunately, mybreservation was there and i checked in quickly. I love the neighborhood as it was quiet. The room was clean. Horrible bed. Horrible bedding. Ripped towels. Flat pillows and beard my neighbors all night. Barely slept. Never again. My back is killing me.
Business response:
Thank you for being so specific in your evaluation of our hotel. Although you liked our location, we apologize for the inconvenience you encountered with our amenities and the noise issues you experienced while here. Please accept our apologies once again, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Loud Ac. Room needs work. Loud rattling Ac. Musty smell in room. Paint peeling. OK in an emergency as this was. Otherwise won't repeat.
Business response:
Thank you for your comments. We are sorry to read that you were inconvenienced by maintenance issues in your room. Our maintenance team takes great pride in ensuring everything is working properly in each suite, so we have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.