Extended Stay America - San Francisco - San Carlos

Business response:

Dear Isaac, Thank you for taking the time to share your thoughts. We appreciate your stay and your feedback, which helps us better understand our guests' experiences. We are sorry to hear that your visit was affected by an unexpected issue, and we recognize how that can impact overall comfort. Please know we are always working to create a more welcoming and pleasant atmosphere for everyone. Your comments have been shared with our team for further attention. We value your perspective and hope you’ll consider returning so we c... read more

Business response:

Dear Piero, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Andrew, Thank you for taking the time to share your feedback. While we’re glad the location and parking met your travel needs, we are sorry to hear that your stay was in any way uncomfortable. Your experience matters to us, and we appreciate your honesty as it helps us improve both the environment and overall guest satisfaction. We hope you'll consider visiting again so we can provide a more welcoming and reassuring experience. Sincerely, Hotel Management