Extended Stay America - San Francisco - San Carlos

Business response:

Dear Guest, Thank you for staying with us at Extended Stay America and for sharing your kind feedback. We're delighted to hear that you had a wonderful time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear guest, Thank you for sharing your feedback with us! We’re delighted to know your stay was such a positive experience and truly appreciate you taking a moment to let us know. It means a lot that you chose Extended Stay America for your visit. We look forward to welcoming you back and providing another enjoyable, comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We strive to provide our guests with exceptional service and amenities, and we sincerely regret that we did not meet your expectations during your recent stay. Please note that our suites are designed for guests who require extended accommodation, offering a home-like environment. Consequently, it is common for guests to bring their own amenities, such as hairdryers and toiletries. Regarding our grab-and-go breakfast, it is intended to serve as a light, convenient option; however, we recognize it may have felt li... read more