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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Squeaky clean. Only one suggestion. I am 76 years old with bad legs. A grab bar in the tub would be a plus. The staff couldn't have been more helpful.
Business response:
Dear Mitchell, Thank you for your feedback. We’re thrilled to hear that you found the property squeaky clean and that our staff was helpful during your stay. We appreciate your suggestion regarding a grab bar in the tub and understand how important this would be for guests with mobility challenges. We’ll definitely consider this in our future upgrades. Your comfort and safety are important to us, and we hope to welcome you back to Extended Stay America soon for another pleasant stay.Sincerely,Hotel Management
Convenient location, easy and free parking.
Safe and quiet. Surprised that shampoo is not included in the room. You need to request it.
Business response:
Dear KENNETH, Thank you for your feedback! We’re glad to hear you found our hotel safe and quiet, as guest comfort is our priority. We apologize for any inconvenience caused by the lack of shampoo in your room. While we do provide it upon request, we understand how this might be unexpected, and we’ll consider how to make this clearer to our guests. We appreciate your input and hope to welcome you back to Extended Stay America for a more seamless stay in the future.Sincerely,Hotel Management
Close to the freeway
Just ok Front desk agent was very abrupt. Tried being lightheaded with him and he warmed up “fairly” after a few attempts but I guess that’s just your average customer service to expect these days. Room had one missing door on the closet one im kinda particular about things being closed and the curtain was somewhat broken. Overall it was just ok. Probably wouldn’t stay again unless I had to.
Business response:
Dear Emily, Thank you for your feedback. We apologize for the experience you had with our front desk agent and any inconvenience caused by the room's condition. Your comments about the missing closet door and broken curtain have been noted, and we will address these issues promptly. We strive to provide excellent customer service and a comfortable stay, and we're sorry to hear that we fell short. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 4.4 star rating with 1,391 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.