Extended Stay America - San Francisco - San Carlos

Business response:

Dear Guest, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share detailed feedback from your visit. We regret not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to have the opportunity to serve you again and provide you with the seamless stay that you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback regarding your stay. We understand that limited shower water flow and refrigerator noise affected your comfort and overall rest. These concerns have been shared with our maintenance team, so functionality remains consistent for future visits. We appreciate you bringing this to our attention and invite you to return so we may provide a more comfortable and restful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience! We are delighted to hear you enjoyed our friendly service and found your room clean and comfortable. We truly appreciate your thoughtful suggestion about adding nightstands on both sides of the bed—it’s insights like yours that help us enhance our guests’ comfort. We hope to welcome you back soon for another stay that exceeds your expectations at Extended Stay America. Sincerely, Hotel Management