This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only down side was no lobby after 11pm. Need to call 0 (not 000 as sign says) for corporate, then they call someone to check you in. Took extra 30mins. Otherwise unremarkable.
Business response:
Dear Filip, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. We assure you we are working hard to improve. Apart from this, it is great to know you enjoyed your time here, and we would be honored to have you stay with us again at Extended Stay America.Sincerely,Hotel Management
The window is sealed shut, despite a sign above the stove saying to open the window if cooking. The room was generally clean, but the crevices of things like the light switches were so dirty it was gross. The room started to stink after a few days and because I kept needing to extend my stay it didn't get cleaned at all. If I had one booking for the whole length of my stay it would have been cleaned so there's a hole in the system there.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the window and cleanliness during your stay. We understand the importance of a clean and fresh environment, especially for extended stays. We are reviewing our cleaning procedures to address these concerns and improve our service. Your comments are valuable, and we appreciate your patience as we work to enhance our guest experience. We hope to provide a better experience in the future.Sincerely,Hotel Management
Highly recommended this place Staff are very helpful and friendly all the time when you need help. The room are clean and tidy.
Pro: Great location. Con: Mostly self-service experience. Room services won't be done if not asked. Trashes won't be taken away if not asked. We even saw a full trash can, left by the previous guest in the room. Well, I think they can definitely have done it better.
Business response:
Dear Jianfeng, Thank you for your feedback. We're pleased you enjoyed our location but apologize for the inconvenience you faced with our room services. We strive to provide excellent service, and it’s clear we fell short during your stay at Extended Stay America. Your comments will help us improve our housekeeping procedures. We hope to have the chance to serve you better in the future.Sincerely,Hotel Management
Mercedes (front desk) was super helpful, professional & friendly. Check in was a breeze. The location is quiet & there were plenty of parking spaces available. It’s also only a few minutes drive to hwy 101. I will definitely stay again at this property.
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,033 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.