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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Business response:
Dear Tripta, Thank you for your feedback! We're delighted to hear that you found our staff to be friendly. Providing excellent customer service is a top priority for us at Extended Stay America, and we're glad that our team members made a positive impression on your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future. Sincerely,Hotel Management
Enjoyed my first stay at Extended Stay. Only complaint was the breakfast, very limited, only coffee and packs of oatmeal. No toast, muffin, or the like. Also, there weren't even bowls or utensils to be used by those that like oatmeal.
While the pricing was reasonable for a one night stay, the cleanliness of the room was inconsistent. The bathroom was fairly clean but the kitchen area was not. The dining table was not wiped down and the refrigerator door shelves still had a baggie of food from the previous guest as well as being dirty. The front desk staff were friendly and helpful, which is why I am giving this property an average rating that otherwise would have been poor.
Business response:
Dear Kristina, Thank you for sharing your feedback with us. We apologize for the inconsistency in cleanliness that you experienced during your stay. Maintaining a high standard of cleanliness is important to us, and we regret that we did not meet your expectations in this regard. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Spoiled by corner cutting Hotel seems good but spoiled by little cheap things. Breakfast was advertised, but actually consisted ONLY of instant oatmeal in a plastic cup. (After I checked out, I was told there were muffins in a cupboard, out of sight!) Big surprise, for a business hotel, there were no USB charging ports, nor any charging bricks to loan or rent. Since I assumed there would be, I didn’t bring a charging brick, and could do no work! No shampoo provided except if you ask. Overall, basically good but spoiled by li... read more
Business response:
Dear Stephen, Thank you for your valuable feedback. We apologize for any inconvenience caused by the shortcomings you experienced during your stay. Your comments regarding the breakfast offerings, lack of USB charging ports, and shampoo availability have been duly noted, and we are taking steps to address these areas to enhance the overall guest experience. We appreciate your insight, and we hope to have the opportunity to welcome you back to Extended Stay America in the future, where we aim to exceed your expectations.Since... read more
Very helpful
Clean easy access close to hospital
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,033 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.