Extended Stay America - San Francisco - San Carlos

Anonymous 

on Expedia

6 years ago

Sifficult to call/email the hotel prior to arrival It has what you need. Staff is nice and will help when needed. The room is big and comfortable. The only down is the window only opens by a few cm. If you are running into issues prior to check-in (e.g., plane delayed and you're arriving after 11pm) it is very difficult to reach out to the hotel. I stayed on their phone waitlist for 30min twice, sent two emails and had no reply. Once I reached someone, they were very nice. Same thing when I wanted to check in (way past their... read more

Anonymous 

on Expedia

6 years ago

Condition of room poor. Cooking and eating utensils had to be requested. Extending bookings can only be done online, not at front desk. Overall, too much penny pinching by management to make stay acceptable. Small efforts would improve the facility. 

Anonymous 

on Expedia

6 years ago

Convenient, clean, courteous, and easy access. We would stay again when in the area. 

Editha 

on Expedia

6 years ago

It was nice experience but didn’t expect for the parking fee , was not mention when I booked the hotel 

Anonymous 

on Expedia

6 years ago

Its nice , the property is well kept and well lit. Staff members are friendly 

Anonymous 

on Expedia

6 years ago

Estaba cercas del hospital a donde iva a estar. Y acceso rapido a las autopistas