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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled. I tried to overlook it but the stench wouldnt go away.
Business response:
Thank you for your review. .We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
This place is small, and parking is not free. Although there’re plenty of parking, you still have to pay $11.20 per night for parking for guests. Staff are not very helpful.
Business response:
Thank you for your review. Although you liked our friendly staff, we regret your disappointment with our parking fee. We value your comments and hope you will return so we can make it up to you. Sincerely, Hotel Management
Excellent t Excellent customer service . Rooms emasculate. Such friendly staff
Business response:
Lisa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Sifficult to call/email the hotel prior to arrival It has what you need. Staff is nice and will help when needed. The room is big and comfortable. The only down is the window only opens by a few cm. If you are running into issues prior to check-in (e.g., plane delayed and you're arriving after 11pm) it is very difficult to reach out to the hotel. I stayed on their phone waitlist for 30min twice, sent two emails and had no reply. Once I reached someone, they were very nice. Same thing when I wanted to check in (way past their... read more
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked your spacious room. However, we're sorry for the inconvenience you had while reaching our hotel prior to check-in. We have shared your feedback with the appropriate team to prevent such incidents from occurring again. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,033 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.