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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Location Close to many stores and they allow pets. The kitchen is nice if you need to use the fridge, I don't know if I would want to cook here. The phones were really gross- they needed to be sanitized. Overall we were happy with our one night stay.
no title Rates were good, hotel was basic
WiFi connectivity issues, cleanliness was terrible old furniture
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced. This is not the experience we want our guests to have, and your comments will be shared with our team to ensure these concerns are addressed promptly. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The property smelled old (like it had sewer problems) and the room had a lingering cigarette smell. I had to purchase lysol to try to clear the smell and feel some sort of cleanliness to the room. The staff was great!! Very professional and accommodating. I let them know i wasn't satisfied and they switched my room. It was a little better but not by much. I didnt expect much and got exactly that...not much.
No daily room cleaning, homeless in and around hotel
The front desk drivers license scanner pulled incorrect information from the license. I was very worried because I was flying out very soon. After spending about 5 hours navigating various government sites, it was determined that the hotel scanner gave wrong information. When the front desk was imformed, they were unapologetic.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret the concern and inconvenience caused during your check-in process and the stress it brought, especially ahead of your travels. Your feedback has been taken seriously and shared with our team to ensure immediate review and improvement. We also appreciate your patience in the matter, and we hope that you will consider returning, allowing us the opportunity to offer a more reassuring and seamless stay. Sincerely, Hotel Management
It was terrible harassed by manager. Told couldnt walk outside and discrimantio against disabled people.
Business response:
Dear Guest, We are truly sorry for the experience you described and deeply regret the distress and discomfort caused during your stay. What you encountered, including concerns about staff behavior, cleanliness, and accessibility, falls far short of the environment we strive to provide. We take allegations of discrimination very seriously and will thoroughly review this matter. Additionally, the cleanliness and maintenance issues you reported are unacceptable, and we are taking immediate steps to investigate and correct them.... read more
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.