Extended Stay America - San Francisco - San Carlos

Business response:

Dear Irma, We are truly sorry that your experience did not meet expectations. Guest satisfaction is our priority, and we regret any inconvenience you encounter. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can work toward improving our services. We hope to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your business, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Ping,We sincerely regret that your experience did not meet expectations. We aim to provide the best experience for all our guests and we regret not meeting this expectation during your visit. Your feedback is important to us, and we would appreciate the opportunity to understand what went wrong so we can make improvements. We hope to have the chance to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear John,Thank you for sharing your experience. We sincerely apologize if the service you received during checkout was anything less than professional and welcoming. Guest satisfaction is our priority, and we regret that this interaction left a negative impression. Your feedback will be shared with our team to ensure better service moving forward. We truly appreciate your time and hope you might consider giving us another opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. As an extended stay property, we offer weekly housekeeping services, with additional services available upon request. We apologize for any inconvenience our housekeeping policy may have caused, including the need to return used towels to the front desk. We are reviewing your feedback with our team and will work to improve our guest experience. We appreciate your comments and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Fernando,Thank you for sharing your feedback. We are glad to hear that you appreciated the location and the convenience of nearby restaurants. However, we regret that your overall experience did not meet your expectations. Your comfort is important to us, and we are continuously working to improve our services and facilities. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,hotel Management 

Business response:

Dear Edward,Thank you for sharing your feedback. We regret that your stay did not meet your expectations and understand how disappointing this must have been for you. Your experience is important to us, and we would appreciate the opportunity to learn more about what went wrong so we can address your concerns and improve. Please feel free to reach out to us directly.Sincerely,Hotel Management 

Business response:

Dear Justin,Thank you for your feedback, and we sincerely apologize for the disappointing experience during your stay. We deeply regret that our breakfast offering did not meet your expectations and that the room's view was less than satisfactory. We understand how these factors contributed to your dissatisfaction, and we truly apologize for any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our services and amenities to meet guest expectations better. We hope you will consider givi... read more

Business response:

Dear John,We sincerely apologize for the water pressure issue you experienced during your stay. We understand how important it is for all amenities to meet your expectations, and we regret that this aspect of your experience fell short. Your feedback is valuable, and we will certainly address the matter to ensure future guests do not encounter the same problem. We appreciate your patience and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management