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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean there was Stains on the towels pillowcases. There was hair in the bathtub kitchen counter wasn’t clean.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. The conditions you described, including stains on towels and pillowcases, hair in the bathtub, and an unclean kitchen counter, do not meet our standards. We are addressing these concerns with our housekeeping team to ensure this does not happen again. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to provide a much better experience in the future.Sin... read more
Room was stinky like hell, front desk guy name robert was a complete jerk, it was a nightmare night.
Business response:
Dear Ricardo,Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to apologize for any inconvenience you experienced due to any cleanliness oversights and our service. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving u... read more
Bug & Spiders There were bugs and spiders in the room. Also its a no breakfast hotel
Business response:
Dear Ashwarya, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the presence of bugs and spiders in your room. This is not acceptable, and we are addressing it with our pest control team immediately. Regarding breakfast, we regret any confusion, and we will review our communication to ensure clarity for future guests. We hope to welcome you back for a better experience in future.Sincerely,Hotel Management
The breakfast was sub-par. Very disappointed. Would not stay there again.
Business response:
Dear Allia, Thank you for sharing your feedback. We sincerely apologize for falling short of your expectations regarding breakfast. Ensuring a delightful stay for our guests is our top priority, and we regret that we missed the mark on this occasion. Your comments have been noted, and we will address them with our team to enhance our breakfast offerings. We hope you will consider giving us another opportunity to serve you and demonstrate our commitment to exceeding your expectations.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.