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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Both of the rooms that I stayed in smelled awful, like mildew. Causing our luggage to pick up the smell of the musky rooms. The inside of this property has never been remodeled for decades.The surrounding area outside is safe with no suspicious activity. The hot coffee that the hotel provides in the morning is made using TAP water, which is very unfortunate.
Business response:
Dear Chris, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you ... read more
Meh Waited at an empty front desk for ten minutes when we checked in. Entire place smelled horribly. Room was falling apart.
Business response:
Dear Stephani, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we are sorry if the condition of the room was not to your expectations. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit ... read more
I had to wait for someone to come to the desk when I arrived after 5 hours of travel. The person was busy in the back room and asked me to take a seat. No shampoo, conditioner, shower gel, shower cap, moisturizer, coffee, cups, glasses, or coffee machine in the room. Ad says fully equipped kitchen. I called the front desk for items, and shampoo, hard soap, coffee machine, and utensils were delivered. No conditioner, shower gel, shower cap, or moisturizer. The front desk claimed it was aginast the law to have these items in t... read more
Business response:
Dear Lori, Thank you for selecting us. It is disappointing that our front desk was not manned on your arrival and you were inconvenienced. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our guests frequently bring personal items to use in t... read more
Pésima atención de front desk.A las 15,30 hs no había habitaciones disponibles y me ofrecieron otras habitaciones q no eran las reservadas sino tenía q irme del establecimiento. Mala predisposición del personal de front desk. No lo recomiendo a nadie!!!!
Business response:
Dear LUIS, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Don’t stay here Would not stay there again. Very small room. Bed and pillows are not comfortable. Vending machine wasn’t working. Interior is very old.
Business response:
Dear Pamela, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Horrible Management! This was a horrible experience in customer service and how this hotel treats it's guests! I will NEVER stay here again! I thought my checkout day for my reservation was 16th, so when I got to the hotel the night of the 15th my key did not work. When I went to the front desk to ask why my key was not working I was told that I should have already checked out at 11:00 a.m. that day and that they were going to need to charge me the cost of that night plus a $250 cleaning fee. I was also told that I could not... read more
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.