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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is a life hazard when it comes to cleanliness. My bed sheets had a lot of stains on them, I asked the front desk for cleaning services and they said they will only clean your room after you stay for 2 weeks, I said I will pay for it but they never cleaned my room even with me paying for it. Will never stay at this hotel. Trusted the online reviews but apparently online reviews are not accurate.
Business response:
Dear Sepideh, We sincerely apologize for the experience you had during your stay. Your concerns about cleanliness and the lack of responsive service are troubling, and we understand how disappointing this must have been for you. While we strive to maintain high standards, it seems we fell short in your case. We appreciate your feedback, as it helps us identify areas for improvement. Please know that we are committed to enhancing our services to ensure a better experience for future guests. We genuinely hope you will consider... read more
WiFi sucks. You have to pay to use. No one is there to talk about maintenance issues.
Business response:
Dear Mohammad,Thank you for your feedback. We understand how vital reliable WiFi is for our guests and appreciate your input. While we offer paid WiFi, we strive to ensure it meets our guests' needs. We also acknowledge the importance of addressing maintenance issues promptly and will take your comments into consideration for future improvements. Your insights are invaluable to us.Sincerely,Hotel Management
Truly terrible. Roaches in kitchen all over the place. Wash room stinks like vomit. The front desk says it a motel don’t expect a hotel kind of treatment. Checked out without refund.
Business response:
Dear Mohammad,Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay. We take cleanliness seriously and will address your concerns to uphold our standards. While we aim to provide a welcoming environment, we regret your expectations were not met. We will prioritize improving all overall accommodations and enhancing your experience. Your feedback is valuable, and we appreciate you bringing these issues to our attention.Sincerely,Hotel Management
A senior citizen’s card declined once at the front desk and they started behaving as if they are the police. A guest didn’t collect his Amazon package the same day and they told him it’s not allowed very rudely. Go to a place which treats its people like guests not debtors. Cheers!
Business response:
Dear Mohammad,Thank you for your feedback. We are glad you found your stay comfortable and appreciated the tranquility and value. However, we regret that your interactions at the front desk did not meet your expectations. Our goal is to create a welcoming environment for all guests, and we will take your comments into consideration for future improvements. We appreciate your insights and hope to serve you better next time.Sincerely,Hotel Management
THIS PROPERTY WAS EVERY CLOSE TO FREEWAY-BENEFIT. STAFF CHECKED ME INTO 3 ROOMS- FIRST 2 ROOMS ALREADY HAD SOMEONE INTHEM AND 3RD ROOM HAS 1 REGULAR COUCH AND 1 BED. I PAID FOR A ROOM WITH 2 BEDS. COMMERCIAL DRYER HAD HORRIBLE SCREACHING NOISE COMING FROM IT AND HOUSEKEEPING TRIED TO COME IN THE ROOM NUMEROUS TIME WHILE WE SLEPT. SLEPT PART OF THE TIME IN MY WORK VECHILE DUE TO BEING SO UNCOMFORTABLE.
The bathroom bathtub was very dirty. You have to ask for towels because they don’t give you enough. You have to ask for soap and shampoo, which is normally provided. The hallways smelled like food. The luggage mover was beyond difficult to work. The automatic front doors into the lobby did not Work. The staff did not ask if we enjoyed our stay or was everything ok…. absolutely nothing. Will never return.
Business response:
Dear leslie, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered, including the cleanliness of the bathroom, towel and amenity provisions, and maintenance concerns. We are also sorry to hear about the lack of interaction from our staff. Your comments are invaluable, and we are addressing these issues with our team to ensure improvements are made. We regret that your experience was not satisfactory and hope to have the opportunity to provide a better stay in the future. Sincerel... read more
Staff was nowhere to be seen in the morning for the front desk and the breakfast option that it says it’s included it’s a joke. The coffee taste more like water then coffee and they just have one fruit and like two different bread options with coffee or hot chocolate.
Business response:
Dear Christopher, Thank you for your review. We apologize for the issues you encountered with the front desk service and the breakfast options. We understand that a more substantial breakfast and attentive staff are important, and we will address these concerns to improve our services. Your feedback is valuable, and we hope to provide a better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.