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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Extended Stay America Hotel San Francisco - San Mateo - SFO is located at 1830 Gateway Dr, Foster City, CA. This location is in the Marina Lagoon neighborhood. This business specializes in Hotels & Motels.
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some stuff do no know well about front operation . We encountered some trouble with safety box. The front attendance did not well about how to take out the safety box to retrieve the content of the box at check out time it took long time. We were afraid if we could be late to arrive the airport!
Business response:
Danbe, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us. Also, we will use your feedback as a training tool to improve our service going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Staff were nice and friendly, so, thanks for everyone. Breakfast was not really breakfast, but rather some coffee machines and the coffee weren't that great either. When I arrived, I was told that because it's a week I'm staying then they won't be able to change my towels nor do my bed, I was hoping for a better response. I did some shopping the next day, when I tried to start cooking at 6am, I was shocked to see no cooking items (no pots and pans, no dishes, no cups, no cutlery set, nothing), I thought ... this is not nice,... read more
Business response:
Heider, thanks for choosing us. Although you liked certain aspects of your stay, we are sorry you didn't like our hotel policies and weren’t satisfied with our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. It is never our intention to disappoint you i... read more
It was a perfectly servicible hotel. It wasn't fancy. It was clean enough, but not sparkling. The staff were all professional and kind, but not friendly or inviting. The room had a refrigerator and a stove! But no utensils or other cooking supplies (there was a helpful card indicating that the office staff would be happy to supply me with any of those things, but I was unable test that, as I wasn't getting back in to my room until after the office staff had left.) There was no trashcan in my room, which confused me. I've sta... read more
Business response:
Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that you had a great stay with us. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback is shared with our housekeeping team to be more diligent going ahead. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
The room had a microwave and full kitchen and refrigerator which was nice
Business response:
We appreciate you being our guest and providing your feedback. It’s great to know you were impressed with our hotel amenities and had a nice time with us. The entire team at Extended Stay America looks forward to your next stay with us! Sincerely, Hotel Management
Business response:
Aaron, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
First time not impressed The service was great from our receptionist. But there was a dirty rag in the bedside drawer in the nightstand. There was left over old food in the refrigerator, out phone did not work at all so we had to walk to the office any time we needed something.
Business response:
Stevie, thank you for taking the time to post a review. We are glad to know you were impressed with the service delivered by our associates and had a pleasant time. However, we are sorry for the issues you encountered. Rest assured, your feedback has been shared with the housekeeping and maintenance team. We hope to see you back in the future for an even better experience. Sincerely, Hotel Management
It was great! But didn’t get to charge my phone! I forgot my charger and only had the cable adapter wish they were updated in rooms but other than that everything was great!
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time, but we regret any inconvenience caused. It was a pleasure having you as our guest, and we cannot wait for your return visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 4.3 star rating with 1,287 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.