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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The mattress on the sofa bed needs to be replaced, it was very uncomfortable and difficult to sleep in. The queen size bed was fine. It’s awful when you have driven for several hours and expect to get a good n restful sleep but u don’t.
Business response:
Thank you for choosing to stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the mattress uncomfortable. Kindly note, our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was good though tthe hotel staff was not alwys easy to find to answer questions and provide reiiepts for my stay at this hotel
Business response:
John, thank you for being our guest. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inattentive service you received from our associates. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Poor service The stay was fine the free breakfast was not worth it. The cleaning crew broke my last vile of insulin and all they could do was say they're sorry.
Business response:
Richard, thank you for choosing to stay with us. We're extremely sorry for the inconvenience you had due to our housekeeping associate and for not meeting your expectations with our grab-and-go breakfast. We have made a note of your feedback as we plan any changes to our breakfast selections. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Would only recommend for one night stay. Staff was really kind and nice. I do believe this hotel should pay attention to detail, for example rooms should not have bathtubs pealing, sheets on the bed should not be torn and if the hotel is going to offer a sofa bed the sofa bed should have sheets on them and the matters should not be yellow.
Business response:
Kristy, thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you encountered and regret the inconvenience it caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Clean. Friendly staff , private, everything was good
Business response:
Thank you for the wonderful review of Extended Stay America. We're happy to know you loved our well-kept property and that the service provided by our associates met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great all round property. Friendly staff. Very accomadating.
Business response:
Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our courteous service and that you had a great stay at our well-maintained property. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.