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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is the bare minimum so do not take it as a complete complimentary breakfast. TV needs an upgrade
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Home away from home
Business response:
Thanks for the kind review of Extended Stay America. We are delighted to know you had a great stay with us. Thanks once more for being our guest, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Pleased to have stayed here. They provided everything I needed.
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was awesome! I loved the customer service the lady in the front desk provided. She was friendly and smiley. She helped me with some things like providing me kitchen and cooking items for the room that I was renting, which had a kitchen. Thank you so much!!
Business response:
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from our front desk. We will be sure to share your compliments with her. Thanks again from all of us at Extended Stay America, and we hope to see you soon. Sincerely, Hotel Management
ビジネス出張 訪問先の会社の近くにあり、宿泊しました。いわゆるモーターインに近い感じですが、宿泊後、チェックアウトまでは、快適ですよ。ロビーに行けばコーヒーは飲めるし、各部屋にキッチンがついていますから。
Business response:
Steve, thank you for choosing Extended Stay America during your business trip. We are glad you had a comfortable time with us and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jerry, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management
Hotel location is okay, but overall a little dingy. Wifi was very slow - made it difficult to get any work done from the room.
Business response:
Thanks for being our guest. We are happy to know you had a pleasant stay and that you liked our location. However, we are sorry for the inconvenience you had with our Wi-Fi facility. We have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Business response:
Jennifer, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Eh You get what you paid for. You’d be completely foolish to buy in to any of these positive reviews. Long story short if you just need a place to stay for a night or two and are on a budget then yes it’s my bad. However if you’re for some reason on “vacation” good luck..don’t expect a a four seasons type environment. This is a place where construction workers from out of state stay for the week...they where drinking beers till 2 on the morning and when I woke up all Of that trash was around the property Andy room..enough s... read more
Business response:
Neil, you deserved a clean and comfortable accommodation, and we are so sorry we missed meeting your expectations. Your feedback has been discussed with the appropriate team members and corrective action are on its way to prevent these issues from happening again. We hope you will consider giving us a second chance so we can redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.