Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Thank you for sharing your amazing experience at Extended Stay America. We are glad to know you loved the comfort of your well-appointed room and found us to be of great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to read you liked the value we offer and that your stay with us was overall nice. However, we are sorry for the issue you experienced while here and regret the inconvenience caused. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Jenay, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing a feedback. We are happy you had an overall satisfactory stay. However, we are sorry we couldn't meet some of your expectations. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are glad to read our location was perfect for your needs and that you had an overall pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Julie, though we are pleased you had a pleasant stay with us, we're sorry you were disappointed in the cost of your stay. Our pricing is competitive with other hotels in the area. We hope the positive aspects of your stay will bring you back to us the next time you are in this part of the city. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management