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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as nice as the Hotel.Com operator said it was. Our carpet was wet, the check in process was uncomfortable and unconventional. Granted it was late at night/ early in the morning but the attendant was difficult to understand and took my credit card though I paid for it in full. Very expensive and not worth the cost.
Business response:
Libbi, we're sorry for the difficulties you had. We have shared your concern with our housekeeping team pertaining to cleanliness, for immediate action & review. Also, we apologize again for the confusion occurred during check-in. Please be sure, the additional amount charged to you by mistake will be credited back in your account within 5 to 7 business days. In case if you have any more queries related to your billing you can always reach out at our front desk, and our team will gladly assist you. We hope you will consider ... read more
Nice location This hotel location is nice because close to the supermarket, shopping mall and park. And hotel staff is friendly. if we ask any equipment like dish and cooking tools, they borrow this quickly.
Business response:
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that our staff left you with a good impression. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Elayna, thank for the review about Extended Stay America - San Francisco - San Mateo – SFO. We are happy to know your overall stay was good. We appreciate your business and hope to see you back soon. Sincerely, General Manager
The place needs a pool or at least a jacuzzi but the rooms were quite immaculate and comfortable!!
Business response:
Stephen, we are very happy to read about your excellent stay at Extended Stay America - San Francisco - San Mateo – SFO. We agree with you, that our rooms are a great choice especially if you are looking for a more peaceful atmosphere. We value your observation and hope to We hope to see you again soon you again soon. Sincerely, General Manager
Business response:
Kiera, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Francisco - San Mateo – SFO and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Brad was fabulous. Can't remember the girl's name who worked the desk also, but they both were very accomodating. Location was spot on, lots of parking, quiet, I would definitely pick to stay here again
Business response:
Pam, it was a pleasure to have you as our guest at Extended Stay America - San Francisco - San Mateo – SFO. We are delighted to know our location worked well for your needs and that you were impressed with the service provided by our staff. I will share your compliments with our Front Desk associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
Continental SNACK The continental breakfast was probably the worst I've ever seen. a choice of a muffin or a breakfast bar. They shouldn't even list it as a breakfast. It should be listed as a snack. Don't be fooled people. There's NO breakfast.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Thank you for being our guest at Extended Stay America - San Francisco - San Mateo - SFO. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Friendly staff, great location and very clean.
Business response:
John, thank you for being our guest at Extended Stay America - San Francisco - San Mateo - SFO. We are delighted to know our location worked well for your needs and that you were impressed with the service provided by our staff. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.