This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good staff but expected more... The staff was really attentive to our needs, but since we had reserved the room for 3 people we were expecting the pull out bed to be made and it wasn't. I never stayed in a hotel where I had to make my bed before going to sleep for the first time. The kitchen also did not have anything, not even paper towel and dish detergent, besides all the utensils missing. In the morning, we woke up to a huge cockroach in our room, and the breakfast was composed of coffee, tea, granola bars, muffins, and ... read more
Business response:
Alessandra, thank you for taking the time to evaluate your stay and for sharing your feedback. We regret your disappointment with our breakfast and apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the insect in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Al... read more
Overall, property is nice and clean. Staff is friendly. Neighborhood is nice. Room could use updating. Continental breakfast could use some kind of protein and real dairy creamer.
Business response:
Dave, thank you for taking the time to share the details of your stay at Extended Stay America. We love reading wonderful comments about our associates, and we will be sure to share this review with our whole team. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your business and look forward to having you as our guest again. Sincerely, Hotel Management
Drainage in the toilet was clogged, otherwise good enough.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are happy that overall you enjoyed your stay at our hotel. However, we regret the difficulties you faced in your bathroom. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Friendly Staff The hotel staff and cleaning crew were friendly and courteous.
Business response:
It is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
The exterior was a lot nicer than the interior. The hotel could use some updating. We utilized the pullout double sofa bed and they definitely needed to replace the mattress. The room was clean and the price was right.
Business response:
Thank you for your review. We are glad you liked the exterior ambiance of our hotel, clean suite, and found us to be a great value. However, we regret our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates and hope to have another chance to prove ourselves. Sincerely, Hotel Management
I liked the gate to get into the parking lot. Did not appreciate the kid running above my head all day and night. I didn't like our neighbors they were loud and came in every night around 11 pm.
Business response:
Thank you for staying at Extended Stay America. We appreciate your rating as it states you had a pleasant visit, but we regret the noise issue you encountered. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Close to everything we wanted to see and do. Close to airport
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.