This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good just in breakfast it was not good breakfast no milk or juice but overall was great place and secure
Business response:
Thank you for your review. It is nice to know you loved our well-maintained property and enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.
I did like there was a gate that for it to open you needed a key
Business response:
Thank you for reviewing your visit. We're glad to know you had a pleasant time while you were here. However, we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Good location, gated large back parking lot, very large gate which has remote keeper
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. We are also glad you liked our excellent location. We appreciate your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
I liked that it had a kitchen it made it feel cozy like a home
Business response:
Thank you for the comment about your stay at Extended Stay America. We are delighted to know you loved having a fully-equipped kitchen to cook your own meals which made for a comfortable stay with us. Your review is appreciated, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Good staff but expected more... The staff was really attentive to our needs, but since we had reserved the room for 3 people we were expecting the pull out bed to be made and it wasn't. I never stayed in a hotel where I had to make my bed before going to sleep for the first time. The kitchen also did not have anything, not even paper towel and dish detergent, besides all the utensils missing. In the morning, we woke up to a huge cockroach in our room, and the breakfast was composed of coffee, tea, granola bars, muffins, and ... read more
Business response:
Alessandra, thank you for taking the time to evaluate your stay and for sharing your feedback. We regret your disappointment with our breakfast and apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the insect in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Al... read more
Overall, property is nice and clean. Staff is friendly. Neighborhood is nice. Room could use updating. Continental breakfast could use some kind of protein and real dairy creamer.
Business response:
Dave, thank you for taking the time to share the details of your stay at Extended Stay America. We love reading wonderful comments about our associates, and we will be sure to share this review with our whole team. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your business and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,359 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.