Extended Stay America - San Jose - Downtown

Carrie 

on Expedia

5 years ago

At check in I waited about 10 minutes for someone to return to the desk. Eventually I saw a sign that said to call “I” on the house phone. The phone was located 5 minutes later in another room, with the help of another guest who was also waiting for service. Cleanliness was just ok. Older, stained cabinets in kitchen and bathroom. Shower pan was also stained. My daughter refused to shower. There was not a single cup, plate or pan in the “kitchen” area. 

Denie 

on Expedia

5 years ago

The hotel was oversold, & staff worker said Expedia oversold them. I was told I was being downsized, but after some arguing, staff accommodated.us. pull out bed had an old mattress which was stained & filthy & so we didn't use it. 

Anonymous 

on Expedia

5 years ago

The property felt safe. I felt like having the property gated played a big factor 

Ed 

on Expedia

5 years ago

Amenities inside the rooms and sofa beds and pillows and TV could be better improved. Ac and heater controls and faucets needs to be fixed properly 

Anonymous 

on Expedia

5 years ago

The floor in my room was dirty... The shower has hair and a plastic from a shaver The carpet outside in the corridor was dirty