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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the bed was creaky and noisy, since its located right in the city of San JOse, there was ambulance and street traffic noise but other than that okay.
Business response:
Thanks for staying with us. We appreciate your feedback!
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.
At check in I waited about 10 minutes for someone to return to the desk. Eventually I saw a sign that said to call “I” on the house phone. The phone was located 5 minutes later in another room, with the help of another guest who was also waiting for service. Cleanliness was just ok. Older, stained cabinets in kitchen and bathroom. Shower pan was also stained. My daughter refused to shower. There was not a single cup, plate or pan in the “kitchen” area.
Business response:
Carrie, thank you for the feedback. We apologize for the wait time issue you experienced at the time of check-in and regret the inconvenience it caused. We will look into what transpired, so this lapse in service is not repeated. Kindly note, to ensure the cleanliness of kitchenware, brand standards require us to keep these items available at the front desk. We will remind our associates to communicate this more clearly going forward. We are also sorry for the cleanliness issue you encountered in your room. Your concerns wil... read more
The hotel was oversold, & staff worker said Expedia oversold them. I was told I was being downsized, but after some arguing, staff accommodated.us. pull out bed had an old mattress which was stained & filthy & so we didn't use it.
Business response:
Thank you for choosing to stay with us. Although we were overbooked, we are happy we could accommodate you this time. However, we are sorry for the cleanliness issue you experienced in your room. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.
The property felt safe. I felt like having the property gated played a big factor
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Amenities inside the rooms and sofa beds and pillows and TV could be better improved. Ac and heater controls and faucets needs to be fixed properly
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,359 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.