Extended Stay America - San Jose - Downtown

Business response:

Tracy, thanks for being our guest. We are glad you had an overall pleasant visit and liked our pet friendly feature. That being said, we are sorry for the cleanliness issue you had while here. Your feedback have been shared with our housekeeping team. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Pedro, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Wow - Nurnisa, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Mark, thank you for sharing your experience. We are committed to offering every one of our guests an exceptional time, and we apologize that we did not do so for your visit. We hope to have the opportunity to make a much better impression in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. We appreciate your valuable feedback as it will help us to improve. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for sharing your kind rating of Extended Stay America. We appreciate your business and hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Cathy, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager