Extended Stay America - San Jose - Downtown

Business response:

Armando, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team, especially Juliet & Ravi. We appreciate you recommending us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the odor issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Susan, thanks for evaluating your stay. We are happy to read you liked our attentive service as well as our location. That being said, we are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management 

Business response:

Jose, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with the convenience of our location. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your comments with our team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dalia, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

Justin, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks again for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Tracy, thanks for being our guest. We are glad you had an overall pleasant visit and liked our pet friendly feature. That being said, we are sorry for the cleanliness issue you had while here. Your feedback have been shared with our housekeeping team. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management