Extended Stay America - San Jose - Downtown

Business response:

Thank you for choosing Extended Stay America - San Jose - Downtown. Although you enjoyed your overall time with us, we are sorry for the inconvenience you experienced due to the smoke smell in your suite. We have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to our attention so we can address it appropriately. Thanks for your feedback, we hope to see you again in the future. Sincerely, General Manager 

Business response:

Jorge, thank you for your stay at our hotel and taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience. We hope to welcome you back again soon. Sincerely, General Manager 

Business response:

Thank you for your terrific review of Extended Stay America San Jose – Downtown. Nothing is more important than your satisfaction so we are delighted to know you enjoyed a comfortable stay with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - San Jose – Downtown. We are delighted to know our location was perfect for your needs and you were very pleased with our staff. We appreciate you sharing your concerns as it will help us target the areas that need attention. Thank you so much for your review. We look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept my apology for the inconvenience you experienced with our beds and grab-and-go breakfast offerings. I will share your concerns with our team and will keep a note of this as it will help us during our future enhancements. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager 

Business response:

Thank you for your feedback regarding your stay. I am sorry that our Front Desk Department impacted your experience in a negative way in regard to service. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager 

Business response:

Thank you for sharing your thoughts about your recent stay.We take pride in providing friendly service and homelike comforts, and a kitchenette adds on a value and makes it close to being a home. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - San Jose – Downtown whenever your travel brings you this way. Sincerely, General Manager 

Business response:

Thank you for the nice remarks about your stay at Extended Stay America San Jose – Downtown. We are glad to read that our proximity to the freeway was perfect for your needs and you enjoyed your clean room and the amenities we provide. We hope that you will stay with us the next you visit our area. Sincerely, General Manager