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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, long wait time to check in though Great overall, took forever for check in though, nobody at the counter for 30 minutes. Other than that, great stay.
Business response:
Thank you for being our guest at Extended Stay America- San Jose – Downtown and for sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely, General Manager
not that great cheap, friendly staff, sad excuse for breakfast, weak wifi, but got what I expected with a cheap nightly rate.
Business response:
We appreciate your stay and for taking time to leave feedback. It's great to read about the satisfactory aspects of your visit, and we apologize if we did not meet all your expectations. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, we welcome your thoughts. Thank you again for your review. We look forward to your next stay with us. Sincerely, Gen... read more
Okay to stay Location, near airport, freeway, light rail. Kitchen's stove are old need to renew, sometimes doesn't work.
Business response:
Thank you for staying at Extended Stay America San Jose – Downtown. We are glad to hear that you liked our convenient location. We appreciate your observation regarding the kitchen amenities. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again! Sincerely, General Manager
The two ladies on the check-in staff were fantastic!!!
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay at Extended Stay America San Jose - Downtown. Thank you for mentioning our staff, especially the front desk associates. They are true assets to our team, and we will be sure to share your compliments with them. Thank you again for your feedback, and we hope to see you again soon! Sincerely, General Manager
Not Bad. I'll stay here again. Not bad. Great for a night and had what we needed. Room could use a few upgrades. Walls are VERY THIN! You can hear people coming in and out of the elevators and having conversations on their cell phones in the hallway. Wish they had better breakfast options but then again, each room comes with a full kitchen but for an overnight stay, who's really going to be cooking? It's a basic hotel which I'll probably stay at again due the proximity to the freeway and downtown.
Business response:
Thank you for selecting Extended Stay America- San Jose – Downtown for your overnight accommodation needs. We are glad our location was convenient for you and that we were able to meet most of your needs and expectations during your stay. We appreciate your observation regarding our rooms and breakfast offerings. We look forward to serving you again. Sincerely, General Manager
The staff are not polite, room was ok to just sleep and shower, but the cleaning of it could have been done much better.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Having said that, we sincerely apologize for any inconvenience you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, General Manager
Nice room!
Business response:
Thank you for your stay at Extended Stay America- San Jose – Downtown. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay! Sincerely, General Manager
Nice hotel and family oriented I really had a pleasant experienced and rested well
Business response:
It was our pleasure having you as our guest at Extended Stay America San Jose - Downtown, and thank you for sharing your amazing remarks! It's great to hear you enjoyed your visit, and our facilities and service were to your satisfaction. We are delighted to read that you got a great night’s sleep, and we hope to welcome you and your family back soon! Sincerely, General Manager
有待加強 花灑上下同時出水； wifi速度慢； 冷氣發出吵耳聲音； 房間沒有提供廚具杯碗碟；住了6晚從來沒有人收拾房間
Business response:
Thank you for being our guest. Please accept our apologies for all the inconveniences you experienced during your stay. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. After reading your comments about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we ar... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.