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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We value your business and hope to see you on your next visit to our area. Sincerely, General Manager
Great Really nice place to stay i would stay here again and also tell my family and friends to do the same thing to.
Business response:
Thank you for sharing your review! We are so pleased you had a great stay at Extended Stay America - San Jose- Downtown. Our goal is to provide an exceptional experience for each guest, so your feedback truly made our day! We appreciate you recommending us to your friends and family and look forward to your next visit! Sincerely, General Manager
Hotel staff was not polite. It was long time to check in. The hotel staff was not polite.
Business response:
We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We hope that the rest of your visit was a pleasant one and that you will come back to see us again in the near future. Sincerely, General Manager
Business response:
Thank you so much for the terrific ratings regarding your stay at Extended Stay America - San Jose - Downtown. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Nice hotel near airport Neighborhood seems rougher than it is, maybe. We walked every night in all directions from hotel as far as the river walk and over to Japantown and never had any problems. Not sure I would have walked after dark solo. Convenient access to light rail and close to airport. Hotel itself is quiet and well kept. Staff very friendly. Minimal but sufficient breakfast. Only get housekeeping if you pay extra. Wish they had a gym or workout facility.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America San Jose - Downtown. We truly appreciate your kind comments regarding our location which was convenient for your needs as well as our helpful staff. We look forward to welcoming you back soon! Sincerely, General Manager
Great location at a good price Room was fine nothing special. No breakfast. Good location
Business response:
Thank you for the feedback of Extended Stay America San Jose – Downtown. We are glad to know how pleased you were with our location and the great value we offer. Our guests love the easy access to the airport and Silicon Valley as well. Thanks again, we hope to see you soon. Sincerely, General Manager
Pretty Basic A step above motel 6. Not really worth it for the money. Complimentary breakfast was coffee tea and instant oatmeal. For an extended stay, as the name implies, it would be better because the kitchen was pretty well appointed.
Business response:
We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great value relative to many other hotels. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, General Manager
Business response:
It was our pleasure having you as our guest at Extended Stay America - San Jose - Downtown. We appreciate you giving us a four-star rating and are glad you enjoyed your visit. Thank you for your business, we hope to see you again in the near future. Sincerely, General Manager
The rooms are reasonably priced considering the area. I was impressed with the staff that helped me in a crisis. I was stranded in the city, and they helped be get back to my hotel safely.
Business response:
It's so nice to read your positive review of your stay at Extended Stay America - San Jose – Downtown. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, we look forward to your next stay! Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,359 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.