Extended Stay America - San Jose - Downtown

annamarie 

on Expedia

9 years ago

nice 

Cheri 

on Expedia

9 years ago

Basic hotel no perks basic hotel no bells and whistles...Bedding was worn out and itchy not comfortable at all... Pillows were bad...3 nights and my room was never cleaned, Breakfast was an apple and a stale breakfast bar. 

Dennis 

on Expedia

9 years ago

Overnight stay. The hotel was Ok and that's about it. The breakfast provided was extremely disappointing. They provide some instant oatmeal, packaged muffins, granola bars, some fruit and maybe coffee. I don't drink coffee so I had nothing to drink. This is not what I would call breakfast. 

Anonymous 

on Expedia

9 years ago

I had a great experience. Staff was friendly and helpful. Great customer service. 

Vanny 

on Expedia

9 years ago

The night I arrived the boiler was not functioning. I had to take a cold shower. I was given the option to change hotels but I was tired and it was late. The night staff advised me that I would get a discount on check out the next morning. The next morning the staff said that because I used hotels.com to book my room. They could not apply any discount because their system would not allow it. 

Anonymous 

on Expedia

9 years ago

Xmas dinner almost didn't happen Arrived around 6p after a 7hr drive. Some attitude from staff. Told coffee/hot water available throughout day...but no coffee...got hot water for tea...one staff mbr offered up granola bars. Ok txs. Went to room...good, clean. Went down to get kitchen necessities as I planned to "cook" our xmas dinner following day. Was told no pots/pans available!! Asked for plates, utensils, "will have to get from storage". Some attitude. Morning of, went back down ask if pots/pans available, gave reason is... read more

Anonymous 

on Expedia

9 years ago

Fairly quiet compared to the horrible Motel6 up the street (these rooms open to a hallway instead of outdoors. Higher room rates tends to discourage inconsiderate people.) The bed was comfortable. But, this is not on the same level as the ExtendedStay San Jose, about a mile north of here, on Brokaw. Walls/floors are thinner. Rooms are undergoing renovation. Not sure if it will impact the noisy neighbor problem. Free breakfast is basically coffee and cereal. But, the paid laundry service was nice. Liked the (only) front-load ... read more

Anonymous 

on Expedia

9 years ago

Decent hotel for the price Room smelled of fresh paint and it was very nauseating. The cleaning staff did not do a good job of cleaning the room prior to our arrival-I found old articles of clothing from the previous guest. The room was large and was able to comfortably accommodate everyone in our party. The free breakfast was a bit misleading as the only things offered were coffee, protein bars, oatmeal, and a muffin. I would like more selection for the price that I am paying.