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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fairly quiet compared to the horrible Motel6 up the street (these rooms open to a hallway instead of outdoors. Higher room rates tends to discourage inconsiderate people.) The bed was comfortable. But, this is not on the same level as the ExtendedStay San Jose, about a mile north of here, on Brokaw. Walls/floors are thinner. Rooms are undergoing renovation. Not sure if it will impact the noisy neighbor problem. Free breakfast is basically coffee and cereal. But, the paid laundry service was nice. Liked the (only) front-load ... read more
Decent hotel for the price Room smelled of fresh paint and it was very nauseating. The cleaning staff did not do a good job of cleaning the room prior to our arrival-I found old articles of clothing from the previous guest. The room was large and was able to comfortably accommodate everyone in our party. The free breakfast was a bit misleading as the only things offered were coffee, protein bars, oatmeal, and a muffin. I would like more selection for the price that I am paying.
:) Enjoyed it will come again if in the area.
The room was okay. As soon as I checked in the room, it reaked like bleach. The king size bed made so much noise everytime I sat on it and moved around. We couldn't feel The AC against the window because the curtains were blocking it. Other than that, everything else was okay.
Checked in at 6pm and there was no one at the front desk to help me for 45 min, the security guard had to call someone. The hotel description claims free breakfast which is a lie. They had no coffee but gave me directions to the local 7-11. The area is a ghetto, lost of homeless people around and the hotel gets the overflow of homeless at night. Skip this greedy corporate dive!
Business response:
Dear Guest, We’re sorry to hear that your experience did not reflect the service we aim to provide. Your satisfaction is our priority; therefore, we will share your comments with the appropriate teams so we can enhance consistency in service and communication moving forward. Thank you for your patience. We hope to have another chance to accommodate you again with a better impression. Sincerely, Hotel Management
I am still waiting to get a refund from the property. They said someone would call me and give a credit- we could not even stay 1 night- from the halls to the actually room it was all so filthy and we did not feel safe there.
Business response:
Dear Guest, Thank you for your feedback. We are very sorry to hear about your recent experience and the difficulties you described. The comfort and confidence of our guests are essential to us, and we regret that your visit did not meet your expectations. Please know that your concerns have been shared with our team for appropriate attention. We appreciate you bringing this to our notice and hope to have another opportunity to serve you better. Sincerely, Hotel Management
長期宿泊客用のホテルだったため、電子レンジが付いていたが、私が使う機会はなかった。 部屋の設備は、基本的に古いため、あまり期待してはいけない。スタッフは「こんなことはめったにない」と言っていたが、洗面所の水道が壊れており水漏れが起きていた。すぐに別の部屋を手配してくれたのは良かった。 朝食付きと書いてあったが、お菓子レベル。 子どもたちが廊下で遊んでいるのがうるさいという、なかなか体験できない経験もあった。
Business response:
Dear Guest, We’re sorry your stay did not fully meet expectations. While we’re glad our team was able to resolve your issue promptly, we regret the inconvenience caused by the initial room’s facilities and the noise from other guests. Your feedback has been shared with the relevant teams to help improve both room upkeep and the overall guest experience. We hope you’ll consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Management
Dirty & loud. The ppl were nice at the counter. The hotel lots of families stay here and inside is ghetto looking.
Business response:
Dear Idalia, Thank you for your feedback. While we are pleased that our front desk team provided a welcoming experience, we regret that the cleanliness and noise levels did not meet your expectations. Your comments regarding the environment have been shared with our team to help improve the overall guest experience. We hope to provide a more comfortable and restful stay in the future. Sincerely, Hotel Management
Bathroom ceiling leaked destroyed my computer and got. Court clothes wet. Went to we socks, no reimbursement nothing done. Claimed it was condensation smh
Business response:
Dear Tayler, Thank you for staying with us again. We are sorry to hear about the concern you experienced during your recent visit. Guest comfort and safety are always our top priorities, and we regret any inconvenience this may have caused. After inspecting your room, we did not find any leaks, but we will reach out directly to discuss this further. We truly value your loyalty and appreciate your patience as we review this matter. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.