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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived, we saw that the gate to the parking lot was broken and wide open. There were three police vehicles with lights on arresting people in the parking lot. Also there were cars parked in the parking lot and people were living out of them. There was a lot of foot traffic in and out of the hotel, possibly it was a temporary housing vendor for low income? Our room and the hotel smelled of smoke. There were several bugs in our room and no shampoo or soap. We also saw someone vaping while at the front desk for check-i... read more
Business response:
Dear Heather, We sincerely apologize for the distressing experience you and your daughter faced upon your arrival. We take your feedback seriously, and your concerns have been passed along to our dedicated team. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Todo estuvo horrible
Business response:
Dear Violeta, We regret that your visit was disappointing. Your feedback is taken seriously, and we will share it with our team to ensure improvements are made. While your experience does not reflect the standards we aim to uphold, we appreciate you bringing it to our attention. Guest comfort and satisfaction are our top priorities, and we are committed to making necessary changes. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
First of all it was filthy. Huge stains all over all over the carpeting in the Halls I mean stains everywhere it makes you wonder when the last time was they actually thoroughly cleaned those carpets. The bedding in the room was stained not the sheets but the Duval on the blanket. Drug dealers in the parking lot. Police activity. Absolutely will never go there again I can't believe a comfort in Extended Stay was so awful. Maybe the worst place I've ever been in my life.
Business response:
Dear Shane, Thank you for sharing your experience with us. We're deeply sorry to hear that your visit left you feeling disappointed. It's disheartening to know that the condition of the common areas and your room fell short of what we strive to provide. We're also concerned about the overall atmosphere you described and understand how upsetting that must have been. Please know that your feedback is invaluable, and we will share your comments with our dedicated team as part of our commitment to improving both our environment ... read more
I understand its an extended stay, but I did not know that most people there are government assisted drug use in the parking lot. My wife stepped on a syringe while walking out of the hotel lobby seems like an institution not a hotel.
Business response:
Dear Manuel, We’re sorry for the concerning experience you and your wife encountered. The safety and well-being of every guest come first, and what you described is unacceptable. We understand that our hotels often serve a wide range of guests, but no one should ever feel uncomfortable, especially on the property grounds. Your feedback highlights serious concerns that require urgent attention, and we will ensure our team takes the necessary steps to prevent this from happening again. We are committed to providing outstanding... read more
Unsatisfactory visit
Business response:
Dear Jordan, We’re sorry your stay didn’t meet your expectations. We always aim to provide a more positive and comfortable experience, and we regret that we missed the mark during your visit. Your feedback is important to us, and we’ll be using it to help improve the guest experience moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
We were in town for a convention. We got to the parking lot and did not want to get out of the car. People everywhere loitering, kids throwing stuff running around no adults. There were some but looked like they were just looking to buy or sell drugs, asking for spare change and looking like we were imposing in the area by being there. Should have turned around at that time but I'm thinking maybe inside was better. Check in and head to the room, we pass a dirty stained matress against the wall next to our room door. Get in t... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We're truly sorry that your visit left you feeling uncomfortable and let down. While we strive to create a safe and welcoming environment for all guests, it's clear that your experience fell far short of that goal. We understand your concerns and regret the distress this caused your family. We're committed to addressing these issues and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necess... read more
Its section 8 property so we had children and other running about at all hours of the night.
Business response:
Dear Guest, We regret to hear that your visit was disrupted by noise concerns during your stay. Please accept our sincere apologies for the disturbance you experienced, as providing a restful environment for all guests is a priority. We appreciate your feedback and will review this matter with our team to ensure a better atmosphere in the future. We hope to welcome you again under improved circumstances.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.