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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looks good from the outside. But dont be fooled. There is roaches inside the rooms. I checked out early. The people next door had a party with loud music all night long. I slept very little.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are genuinely concerned to learn about the conditions you encountered, as they fall far short of the standards we aim to uphold. Your comfort is a priority, and we regret that both disruptions and cleanliness concerns impacted your visit. Our front desk team is always available to assist in such situations, and we are sorry this was not resolved during your stay. We appreciate your feedback and hope for the opportunity to regain your confidence in... read more
Checked in at 6pm and there was no one at the front desk to help me for 45 min, the security guard had to call someone. The hotel description claims free breakfast which is a lie. They had no coffee but gave me directions to the local 7-11. The area is a ghetto, lost of homeless people around and the hotel gets the overflow of homeless at night. Skip this greedy corporate dive!
Business response:
Dear Guest, We’re sorry to hear that your experience did not reflect the service we aim to provide. Your satisfaction is our priority; therefore, we will share your comments with the appropriate teams so we can enhance consistency in service and communication moving forward. Thank you for your patience. We hope to have another chance to accommodate you again with a better impression. Sincerely, Hotel Management
I am still waiting to get a refund from the property. They said someone would call me and give a credit- we could not even stay 1 night- from the halls to the actually room it was all so filthy and we did not feel safe there.
Business response:
Dear Guest, Thank you for your feedback. We are very sorry to hear about your recent experience and the difficulties you described. The comfort and confidence of our guests are essential to us, and we regret that your visit did not meet your expectations. Please know that your concerns have been shared with our team for appropriate attention. We appreciate you bringing this to our notice and hope to have another opportunity to serve you better. Sincerely, Hotel Management
長期宿泊客用のホテルだったため、電子レンジが付いていたが、私が使う機会はなかった。 部屋の設備は、基本的に古いため、あまり期待してはいけない。スタッフは「こんなことはめったにない」と言っていたが、洗面所の水道が壊れており水漏れが起きていた。すぐに別の部屋を手配してくれたのは良かった。 朝食付きと書いてあったが、お菓子レベル。 子どもたちが廊下で遊んでいるのがうるさいという、なかなか体験できない経験もあった。
Business response:
Dear Guest, We’re sorry your stay did not fully meet expectations. While we’re glad our team was able to resolve your issue promptly, we regret the inconvenience caused by the initial room’s facilities and the noise from other guests. Your feedback has been shared with the relevant teams to help improve both room upkeep and the overall guest experience. We hope you’ll consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Management
Dirty & loud. The ppl were nice at the counter. The hotel lots of families stay here and inside is ghetto looking.
Business response:
Dear Idalia, Thank you for your feedback. While we are pleased that our front desk team provided a welcoming experience, we regret that the cleanliness and noise levels did not meet your expectations. Your comments regarding the environment have been shared with our team to help improve the overall guest experience. We hope to provide a more comfortable and restful stay in the future. Sincerely, Hotel Management
Bathroom ceiling leaked destroyed my computer and got. Court clothes wet. Went to we socks, no reimbursement nothing done. Claimed it was condensation smh
Business response:
Dear Tayler, Thank you for staying with us again. We are sorry to hear about the concern you experienced during your recent visit. Guest comfort and safety are always our top priorities, and we regret any inconvenience this may have caused. After inspecting your room, we did not find any leaks, but we will reach out directly to discuss this further. We truly value your loyalty and appreciate your patience as we review this matter. Sincerely, Hotel Management
I woke up on the sound of woman Screaming at her child in the hallway. The bathroom had hair on the walls. The breakfast was just a cereal bar. Kids were playing in the hallways. A man had a large black dog. Good things: front office equipe was friendly. There was security on the floors.
Business response:
Dear Mohamad, Thank you for sharing your experience with us. We sincerely regret that your stay was disrupted and did not meet your expectations. Ensuring a clean and comfortable environment is a priority, and your feedback regarding noise and room conditions has been shared with our team to guide improvements. We are glad the front desk staff and on-site security contributed positively to your visit. Your observations are valuable, and we hope you will consider staying with us again so we can provide a more comfortable and ... read more
Property/ room has mold
Business response:
Dear Pia, Thank you for bringing your experience to our attention. We sincerely apologize for the condition of the room and the impact it had on your stay. Ensuring a clean and safe environment for our guests is our top priority, and your feedback helps us identify areas that need immediate improvement. We truly value your comments and hope you will give us another opportunity in the future to provide a more comfortable and well-maintained stay. Sincerely, Hotel Management
The room has MOLD! This property should be shut down for health and safety . We stayed at the third floor , I never imagined they would rent this property.
Business response:
Dear Pia, Thank you for sharing your concerns with us. We sincerely apologize for the condition of the room and any distress it caused during your stay. Guest safety and comfort are our highest priorities, and your feedback helps us address areas that require immediate attention. We appreciate you bringing this to our attention and hope you consider giving us another opportunity in the future to provide a healthier and more enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.