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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel itself was nice, but the noise at night was terrible and did not sleep. People partying in lower level hallway until 1 am. Loud engines reving with music blaring in parking lot way into early morning hours. Called front desk to complain, but problems continued.
Business response:
Dear Rebecca, Thank you for choosing us. We are sorry for the inconvenience you experienced during your recent stay at our hotel. The constant noise issues impacted your stay, and we want to express our sincere apologies for the negative experience. We are committed to addressing these issues promptly and improving the overall guest experience. Considering our positive aspects, please revisit and we hope to provide a more satisfactory stay. Sincerely, Hotel Management
The place wasn’t clean properly
Business response:
Dear Noemi Martinez, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
no commit
Business response:
Dear Anthony, Thank you for your recent stay with us. We appreciate you taking the time to share your feedback. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. To ensure your complete satisfaction, we are always eager to know if there is anything we can do to improve your experience while you are here. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management
Worst place ever. They key card will not work the next day you have to comeback to the lobby and tell them about the cards so they re put the card system for it to work again. I stayed for 7 days i ask the frint desk if someone can clean are room and they said we get a free cleaning every 2 weeks if you stayed less than that they will charge you. Theres like cockroaches in the restroom,,kitchen,bed. If you cancel the room theres a 1 day fee and more charges. Worst stay ever i regret for paying $900 for this 7 days staying th... read more
Business response:
Dear Adelbert,We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Very dirty- hallways smell like urine and other strong smoke of a certain substance Lots of people hanging out in the parking lot doing drugs. Screaming inside of one room and loud inappropriate noises coming out of another Felt very unsafe for me and my daughter. The only positive was that the staff was nice and helpful
Business response:
Dear Christine,Thank you for your feedback. We’re truly sorry to hear about your concerns. Your safety and comfort are our top priorities, and we are committed to providing a secure and pleasant environment for all our guests. We’re glad you found our staff helpful, and we will be addressing your comments with our team to ensure improvements. We do not condone any illegal activity in and around our premises and work very closely with local police to keep our guests and staff safe. Thank you for bringing this to our attention... read more
Not a good experience ... Room was not clean, poorly maintained fixtures (broken light cover in bathroom), lots of deferred maintainence throughout room ...
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the issues you encountered with the cleanliness and maintenance of your room. This is certainly not the standard we strive for. We appreciate your comments about the broken fixtures and deferred maintenance; we are already addressing these concerns to prevent future occurrences. Your comfort and satisfaction are our top priorities, and we hope you’ll consider giving us another chance to provide you with the quality experience... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.