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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rethink staying here Please rethink staying at this hotel, it is part of some sort of housing program. There are homeless people wandering around everywhere. The place has a very distinct smell. it should be somehow advertised that this hotel is part of some housing program. These people are obviously here for the long-haul. They have lights in the windows their animals are there kids are there they have made themselves comfortable. If you’re looking for cleanliness, comfort, safety, go somewhere else
Business response:
Dear Arthur,We’re sorry your stay did not meet your expectations. We aim to provide a clean and welcoming environment for all our guests. We understand how the atmosphere may not have aligned with your needs, and we appreciate your feedback. Our team is committed to maintaining our property to high standards, and we’ll address your concerns to enhance the experience for all who stay with us. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make... read more
Horrible service. Had to leave after 1 day and management refused to refund 2nd day which was paid. Horrible customer service. Horrible. Was seemingly a magnet hotel for drugs and prostitute population of san jose.
Business response:
Dear Sara, We regret you had to shorten your stay. As your booking and payment were handled through a third party, they would be best positioned to address any billing queries. If you have any further queries regarding this, please feel free to reach out to us at the hotel. Thank you again, and we wish you all the best with your future travels.Sincerely,Hotel Management
Unfortunately, my stay was not as comfortable as I expected. There was a lot of noise inside the hotel, and I was woken up by loud screaming. The cleanliness was also below standard, as the sofa and the room needed more attention. This made me feel uncomfortable during my stay. I hope the hotel management improves these aspects to provide a better experience for future guests
Business response:
Dear Ammar,We sincerely apologize for the disturbances you experienced during your stay. We understand how noise can significantly affect comfort, and it's disappointing that we fell short of providing a peaceful environment. Additionally, we deeply regret that the cleanliness of your room did not meet the expected standard. Your feedback is valuable, and we will address both the noise issue and the cleanliness concerns to ensure a better experience for future guests. Your feedback drives us to enhance our services continuou... read more
Extended stay needs extended check in times Was unable to check in due to limited check in times. Refund isn't available until a manager is able to approve. Website doesn't start the limited check in times.
Business response:
Dear Mindy,We sincerely apologize for the inconvenience you experienced with the check-in process. We understand how frustrating it can be to arrive expecting a smooth check-in, only to face unexpected restrictions. We regret any miscommunication regarding check-in times and the refund process, and we will review the matter to ensure clearer information is provided. Your feedback is valuable in helping us improve our services, and we are committed to making necessary changes to enhance the guest experience. Please feel free ... read more
Bad Stay It was not great at all. The shower does not stop completely which made me hard to sleep at night due to water noise. The sink in the bathroom clogged as soon as I used water. Our neighbors were loud at night too. The pictures on the website looked decent so I didn't expect none of these...
Business response:
Dear Guest,We sincerely apologize for the issues you experienced during your stay. We understand how these disruptions can affect your overall experience. Your feedback regarding the condition of the bathroom and noise levels will be shared with our team to ensure improvements are made. We also appreciate your honesty about the discrepancy between the online pictures and your experience, and we will work to ensure the property better aligns with guest expectations. Thank you again for your feedback, as it helps us improve th... read more
The hotel itself was nice, but the noise at night was terrible and did not sleep. People partying in lower level hallway until 1 am. Loud engines reving with music blaring in parking lot way into early morning hours. Called front desk to complain, but problems continued.
Business response:
Dear Rebecca, Thank you for choosing us. We are sorry for the inconvenience you experienced during your recent stay at our hotel. The constant noise issues impacted your stay, and we want to express our sincere apologies for the negative experience. We are committed to addressing these issues promptly and improving the overall guest experience. Considering our positive aspects, please revisit and we hope to provide a more satisfactory stay. Sincerely, Hotel Management
The place wasn’t clean properly
Business response:
Dear Noemi Martinez, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.