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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a huge bug in my bed the next morning. Disgusting.
Business response:
Dear Alexia, Thank you for bringing this to our attention. We apologize for the unpleasant experience you had with finding a bug in your bed. Ensuring a clean and comfortable stay is our priority, and we take cleanliness issues seriously. We are investigating this matter with our housekeeping team to prevent any recurrence. Your feedback is valuable, and we appreciate your understanding. We hope to provide a better experience at during your next visit.Sincerely,Hotel Management
the service is poor
Business response:
Dear YUN, Please accept our sincere apologies for any shortcomings you encountered regarding the service during your recent stay. Providing excellent service is a top priority for us, and we regret any inconvenience you experienced. Your feedback is essential, and we will address it with our team to ensure better experiences for our guests in the future. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel management
Do yourself a favor and stay away from this filth Where do I start... The only good thing at this hotel was the front desk stuff. They were super polite and apologetic of the hotel's condition. It seems this hotel caters to homeless population that stays there long-term. Why they also rent out the rooms to guests daily is beyond me. We initially paid for 5 nights as we needed the accommodation in the area but ran away the very next morning. That there was garbage strewn out in the coridors and bad smell in the hallway was, I... read more
Business response:
Dear Crystal, Thank you for providing feedback on your recent stay with us. We are genuinely sorry to hear about the challenges you encountered and for the inconvenience caused by the condition of our property. It is disheartening to hear that our efforts didn't meet your expectations. Please rest assured that we are taking immediate steps to address the issues you mentioned, including enhancing our cleanliness protocols and security measures. We appreciate your patience and understanding, and we hope you will consider givin... read more
Terrible
Business response:
Dear Joshua, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.