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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People living in hotel. Domestic violence taking place with childern in rooms. Horribly ran.
Business response:
Dear Guest,We are deeply concerned to hear about your experience and want to express our sincere apologies for the unsettling situation you encountered. The safety and well-being of all our guests, especially children, are of utmost importance, and we take matters like this seriously. While we strive to maintain a peaceful environment for everyone, we regret that your stay was affected in this manner. We will review your feedback and continue to work diligently to ensure a safer and more comfortable experience for all guests... read more
Had people standing around and had homeless people around
Business response:
Dear Guest,We’re sorry if the surroundings made you feel uncomfortable during your stay. While we can’t always control the activity in public areas near the property, we work closely with our team to maintain a welcoming environment for our guests. We also take additional steps to ensure that the hotel remains monitored and well-maintained. We appreciate you giving us the opportunity to host you and will continue working to create a more comfortable experience for everyone who visits. We would like the opportunity to serve y... read more
Bed bugs
Business response:
Dear Guest,We sincerely apologize for any concerns you may have had during your stay. The comfort and well-being of our guests are extremely important to us, and we take reports of pests seriously. Our team follows strict cleaning protocols and works with professional pest control services, and we will ensure our rooms are thoroughly inspected and treated as needed. We appreciate your feedback and remain committed to maintaining a clean and comfortable environment for all guests. We hope you will return so we can provide you... read more
Rethink staying here Please rethink staying at this hotel, it is part of some sort of housing program. There are homeless people wandering around everywhere. The place has a very distinct smell. it should be somehow advertised that this hotel is part of some housing program. These people are obviously here for the long-haul. They have lights in the windows their animals are there kids are there they have made themselves comfortable. If you’re looking for cleanliness, comfort, safety, go somewhere else
Business response:
Dear Arthur,We’re sorry your stay did not meet your expectations. We aim to provide a clean and welcoming environment for all our guests. We understand how the atmosphere may not have aligned with your needs, and we appreciate your feedback. Our team is committed to maintaining our property to high standards, and we’ll address your concerns to enhance the experience for all who stay with us. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make... read more
Horrible service. Had to leave after 1 day and management refused to refund 2nd day which was paid. Horrible customer service. Horrible. Was seemingly a magnet hotel for drugs and prostitute population of san jose.
Business response:
Dear Sara, We regret you had to shorten your stay. As your booking and payment were handled through a third party, they would be best positioned to address any billing queries. If you have any further queries regarding this, please feel free to reach out to us at the hotel. Thank you again, and we wish you all the best with your future travels.Sincerely,Hotel Management
Unfortunately, my stay was not as comfortable as I expected. There was a lot of noise inside the hotel, and I was woken up by loud screaming. The cleanliness was also below standard, as the sofa and the room needed more attention. This made me feel uncomfortable during my stay. I hope the hotel management improves these aspects to provide a better experience for future guests
Business response:
Dear Ammar,We sincerely apologize for the disturbances you experienced during your stay. We understand how noise can significantly affect comfort, and it's disappointing that we fell short of providing a peaceful environment. Additionally, we deeply regret that the cleanliness of your room did not meet the expected standard. Your feedback is valuable, and we will address both the noise issue and the cleanliness concerns to ensure a better experience for future guests. Your feedback drives us to enhance our services continuou... read more
Extended stay needs extended check in times Was unable to check in due to limited check in times. Refund isn't available until a manager is able to approve. Website doesn't start the limited check in times.
Business response:
Dear Mindy,We sincerely apologize for the inconvenience you experienced with the check-in process. We understand how frustrating it can be to arrive expecting a smooth check-in, only to face unexpected restrictions. We regret any miscommunication regarding check-in times and the refund process, and we will review the matter to ensure clearer information is provided. Your feedback is valuable in helping us improve our services, and we are committed to making necessary changes to enhance the guest experience. Please feel free ... read more
Bad Stay It was not great at all. The shower does not stop completely which made me hard to sleep at night due to water noise. The sink in the bathroom clogged as soon as I used water. Our neighbors were loud at night too. The pictures on the website looked decent so I didn't expect none of these...
Business response:
Dear Guest,We sincerely apologize for the issues you experienced during your stay. We understand how these disruptions can affect your overall experience. Your feedback regarding the condition of the bathroom and noise levels will be shared with our team to ensure improvements are made. We also appreciate your honesty about the discrepancy between the online pictures and your experience, and we will work to ensure the property better aligns with guest expectations. Thank you again for your feedback, as it helps us improve th... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.