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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I woke up on the sound of woman Screaming at her child in the hallway. The bathroom had hair on the walls. The breakfast was just a cereal bar. Kids were playing in the hallways. A man had a large black dog. Good things: front office equipe was friendly. There was security on the floors.
Business response:
Dear Mohamad, Thank you for sharing your experience with us. We sincerely regret that your stay was disrupted and did not meet your expectations. Ensuring a clean and comfortable environment is a priority, and your feedback regarding noise and room conditions has been shared with our team to guide improvements. We are glad the front desk staff and on-site security contributed positively to your visit. Your observations are valuable, and we hope you will consider staying with us again so we can provide a more comfortable and ... read more
Property/ room has mold
Business response:
Dear Pia, Thank you for bringing your experience to our attention. We sincerely apologize for the condition of the room and the impact it had on your stay. Ensuring a clean and safe environment for our guests is our top priority, and your feedback helps us identify areas that need immediate improvement. We truly value your comments and hope you will give us another opportunity in the future to provide a more comfortable and well-maintained stay. Sincerely, Hotel Management
The room has MOLD! This property should be shut down for health and safety . We stayed at the third floor , I never imagined they would rent this property.
Business response:
Dear Pia, Thank you for sharing your concerns with us. We sincerely apologize for the condition of the room and any distress it caused during your stay. Guest safety and comfort are our highest priorities, and your feedback helps us address areas that require immediate attention. We appreciate you bringing this to our attention and hope you consider giving us another opportunity in the future to provide a healthier and more enjoyable experience. Sincerely, Hotel Management
Super dirty! No running water and cockroaches everywhere in room
They said breakfast included Coffee and snack bars that's all the have Cold coffee
Sketchy area, hotel dirty. Coacheoach seen in bathroom. Only give you a bar of soap for the shower . Poor
Room had a lot of roaches dead and alive. All throughout the room. Even in the bed.
Sink did not drain, no shampoo, smell cigar inside the room,
Room was just crap and area sketchy. Ladies of the night all over the parking lot
Business response:
Dear Ernest, We're sorry to hear that the condition of the room and the activity around the property made you feel uncomfortable. What you described does not reflect the experience we aim to provide. We will address your concerns with our team and continue to work on monitoring and improving the environment around the hotel. We appreciate you bringing this to our attention and giving us the chance to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.