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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fairly quiet compared to the horrible Motel6 up the street (these rooms open to a hallway instead of outdoors. Higher room rates tends to discourage inconsiderate people.) The bed was comfortable. But, this is not on the same level as the ExtendedStay San Jose, about a mile north of here, on Brokaw. Walls/floors are thinner. Rooms are undergoing renovation. Not sure if it will impact the noisy neighbor problem. Free breakfast is basically coffee and cereal. But, the paid laundry service was nice. Liked the (only) front-load ... read more
Decent hotel for the price Room smelled of fresh paint and it was very nauseating. The cleaning staff did not do a good job of cleaning the room prior to our arrival-I found old articles of clothing from the previous guest. The room was large and was able to comfortably accommodate everyone in our party. The free breakfast was a bit misleading as the only things offered were coffee, protein bars, oatmeal, and a muffin. I would like more selection for the price that I am paying.
:) Enjoyed it will come again if in the area.
The room was okay. As soon as I checked in the room, it reaked like bleach. The king size bed made so much noise everytime I sat on it and moved around. We couldn't feel The AC against the window because the curtains were blocking it. Other than that, everything else was okay.
Terrible
Business response:
Dear Guest, Please accept our apologies for the disappointing stay you had with us. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management
Didn't feel safe , excessive noise
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand how important a sense of security and a calm environment are for a comfortable stay, and we regret that your experience did not fully meet these expectations. Guest observations like yours help us remain attentive to the overall atmosphere and guide ongoing efforts to maintain a welcoming and pleasant environment. We appreciate your perspective and will continue to explore ways to enhance both comfort and peace for all visitors. We hope to have t... read more
Customer service was great! Its the rooms themselves thats the problem. It looked like junkys lived there, then damages were just patched up.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are disappointed to hear that the accommodations did not meet your expectations and understand how this affected your overall impression. What you described does not reflect the environment we aim to maintain. We’re glad our team was able to assist you courteously, and your feedback will help guide our efforts to improve the experience for future guests. We hope you will give us a second chance to provide the experience you should always expect. S... read more
Room smells old , hot water didn't work we had to leave and the building is smelly like homeless kind off , not recommended but the front desk is very helpful and nice
Business response:
Dear Guest, We’re sorry to hear that your stay didn’t meet your expectations, especially regarding the room and building conditions, as well as the hot water issue. We appreciate you sharing your experience, and we’re glad our front desk team provided attentive support during your visit. Your feedback is important to us and will help us ensure a more comfortable environment for future guests. Thank you for bringing this to our attention, and we hope to have another opportunity to provide a stay that feels more welcoming. Sin... read more
Disgusting place for kids. I got allergy due to mould. Whole night coughing. Visible mold on bath tub. Worst place ever.
Business response:
Dear Guest, Thank you for sharing your experience during yourstay, especially your concerns about the room’s condition. We are genuinely sorry for the discomfort this caused, particularly given that your health was affected, which is understandably distressing. While this is not the impression we want guests to leave with, your comments help us better understand where attention is needed. Please know your feedback has been shared with the team so they can carefully review the situation. We appreciate your honesty and hope yo... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.