Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Consuelo, Thank you for choosing to stay with us and for taking the time to write such a kind review. We are pleased that you had a pleasant stay except for a few issues. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of... read more

Business response:

Dear Philip, We sincerely apologize for any discomfort caused by the strong food odors in the hallway during your stay. Maintaining a pleasant atmosphere is important to us, and we regret any inconvenience this may have caused. Our team is actively addressing this issue to ensure future guests do not encounter similar concerns. Your feedback is invaluable as we continually strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,... read more

Business response:

Dear Tyron, We're glad you found Extended Stay America conveniently located with easy access from the main road. Your satisfaction is important to us, and we're delighted to provide convenient accommodations for our guests. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Management