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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room looked rundown and had a bad odor. Had to ask for another room. Bathroom was dirty.
Business response:
Dear Kumar, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Please return, and we hope to provide a better experience.Sincerely,Hotel Management
Air conditioner didn’t work. No utensils provided. Linen was old. Highly disappointed with this property. Has a rundown look. Morning coffee was weak and inedible. Definitely wouldn’t stay nor recommend others to stay.
Business response:
Dear Kumar, Thank you for sharing your feedback with us. We sincerely apologize for the many inconveniences you experienced during your stay. Your concerns about the room are shared and discussed with our team, and we are sorry we fell so short of your expectations. We aim to provide a comfortable and well-maintained environment. Please know that we will address these issues promptly with our team to ensure they do not happen again. We hope you will give us another opportunity in the future to provide you with a much-improve... read more
Business response:
Dear Annamarie, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. We are committed to ensuring a bett... read more
The room had bedbugs and roaches, it was so disgusting.
Business response:
Dear Luis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Do not check into this place My stay was terrible. The worst place to stay at. First of all, it has a kitchen but no pans, utensils, nor cups, second I had to kill a cockroach coming out of kitchen sink, third starting at around 2:30 am a resident was pounding on a wall where it made my room shake, off and on until 6:00 am. I don’t know why or what they were doing but it was ridiculous, so we left early and didn’t get our free grab and go breakfast. Awful stay
Business response:
Dear Dominique, Thank you for your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations. While our kitchens are equipped for guest use, we regret any inconvenience caused by the lack of utensils. Please know that we provide kitchenware at the front desk upon request to ensure cleanliness. We are sorry if this was not communicated adequately. We also understand how disruptive noise can be, especially during late hours. Your comments are invaluable as we work to enhance ... read more
The staff was really nice . But the place was stinky and there was alot of cockroaches
Business response:
Dear Yesenia, Thank you for your feedback. It’s lovely to hear that our staff provided you with a pleasant experience. However, we sincerely apologize for the issues you encountered regarding cleanliness and the presence of pests. This is not reflective of our standards, and we take your concerns seriously. Our team is committed to ensuring a comfortable environment, and we will address these matters with the appropriate urgency. Your insights are invaluable to us, and we appreciate you bringing them to our attention. We hop... read more
This hotell room and surrounding is not clean and nothing worked in room. I would never stay at this place or extended stay again or would I recommend this place. I think that the health department needs to go and check out this place.
Business response:
Dear Steven, Thank you for your feedback. We’re truly sorry to hear about the cleanliness issues and maintenance problems you experienced. This is not the standard we strive for, and we are addressing these concerns with our team to ensure immediate improvements. Your comments are taken seriously, and we will review our practices to prevent future occurrences. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.