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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean Gentlemen at the front desk was friendly and offered us towels when we went To the pool. No complaints about the customer service. However the hotel had a very funky smell and it was not as clean as it could have been. The walls in the room were dirty . There was red stains on the carpet that really left me questioning if it was juice or something else. You can tell housekeeping did the bare minimal. Definitely was not as clean as I expected it to be. I probably would not stay here again. We came for a one nig... read more
Business response:
Dear Raelene, Thank you for staying at our hotel and letting us know about your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the issues with your guest rooms and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensur... read more
Knock knock, who's there? Everything was fine, except that at 2:33am, someone with a key opened the door until the safety lock stopped them. They said, "Oh, sorry, they, the front desk said this room was vacant. My bad." and closed the door. Safe to say I didn't get a good night's sleep.
Business response:
Dear Guest, Thank you for staying with us. We are glad that you liked our location and well-appointed accommodation. However, we apologize for our staff's oversight during your visit. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Great place, smooth and simple
Excellent service and friendly staffing
Business response:
Dear Anthony, We are glad you enjoyed most of your time here with us. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our excellent customer service. It was a pleasure having you as our guest, and we hope you will continue choosing Extended Stay America for your future visits to San Jose.Sincerely,Hotel Management
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Easy check in, cleanness
Business response:
Dear Joshua, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had an excellent night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,121 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.